Mechanicsurplus Reviews

This online company is no good

This online company is no good They don t give you a order number or have a way to view the order you made This company will send you the worng part and say that you ordered the worng part and that you will not get a full refund Shady way of doing business I will never recommend this company to anyone ever Mechanic surplus is bad business

Do not use this company

Do not use this company After they take your money radio silence They Don t answer phone no reply not even auto reply to your email inquiry paid for rush shipping over week later not a word Run away from this company The Arizona address may benothing more than a mailing address Expecting never to hear from them

my part shipped to fortwayne Indiana

my part shipped to fortwayne Indiana there it sets never have I received it 6days there and counting don t think I will never again order anything that is shipped from china Arizona that is called drop ship and it sucks did that at Christmas still have not received them be very leary of people who drop ship from chinaor anywhere FRANCIS D BELL

Communication is not this outfits

Communication is not this outfits strong suit I ordered a fan motor and after 6 days of not recieving anything from them I sent an email requesting some sort of confirmation At that point they tell me they don t ship to Alaska I wonder how long it would have taken them to tell me this had I not ask them first Rick S

BAIT AND SWITCH

I ordered a meter from them When the meter arrived it was not the one I ordered but the version below it The I ordered was for 126 and had 2 extra features on it it was selling everywhere else for 189 The meter I received was for 109 When contacted they said they made a mistake but were not able to correct it because they were now out of stock for the meter I ordered and since it could be over a month or more before they received new stock I should just send it back for a refund The next night I went on their site and the original meter was up for sale but now it was 189 I tried to set up an order to see if it said it was on back order and their was no problem all I had to do was pay I contacted them and they said yes they were getting more in and yes they would now be 60 higher but they made a mistake and were supposed to pull the ad until the stock was replenished This was clearly a bait and switch so they could get more money

Awesome Return Experience

I recently ordered an Allied Brass shelf from Mechanic Surplus around the holidays and when I received it the outer box was totally wrecked and opened in very rough shape from UPS FedEx Can t remember which one I immediately emailed their customer service to let them know when I fully opened the box the corner of the shelf was shattered They sent me a paid shipping label for a return and refunded my account very quickly Unfortunately I loved the shelf but there wasn t one available for exchange The customer service experience however was top notch I feel extremely confident buying from them again I appreciate their ethics and was impressed with the ease of the return and politeness This is my first Trustpilot review Not really a review type but they deserve the credit I think more people are motivated to leave reviews when they re angry about something rather than happy which can skew ratings and I want to use my very positive experience to help this obviously smaller company instead of just keeping it to myself

Outstanding customer service

I had ordered an item online and was notified it was on backorder I asked if they had another similar item They responded with a link to a competitor who did have the item in stock That is amazing customer service I was so impressed I felt compelled to share my experience I will use Mechanic Surplus any chance I get

I do not know what these customers are

I do not know what these customers are talking about because I requested a call back and I received a call back within 10 minutes regarding my order I received a tracking number and an approximate date as to when my shipment will arrive Thanks Katie

Just the item I was looking for

Just the item I was looking for hard to find Great service and fast delivery