Merrymaids Reviews

Worst company I ve ever used

I wrongly assumed this company ran a professional service Couldn t have been further from the truth First visit was supposed to be a full house clean at 360 3 cleaners did 1 5 hours each Total joke I had left dusting etc for a week or so as I wanted to judge the comprehensive package they offered I could write my name in the dust My floors were all smeared I could go on and on and they broke an ornament They promised better the following week 2 cleaners for 2 hours each It was a better job but I was at home so not sure if that influenced anything After the 3rd visit of 2 cleaners there for less than an hour I d had enough Terrible I have cctv which they knew about so they mustn t have a clue really

HORRIBLE service

HORRIBLE service Houston TX The ONLY good thing I can say is that they arrived on time Physically limited so I Paid for a deep cleaning didn t receive a deep or basic cleaning Every area I pointed out they didn t do the standard response was we don t have the equipment After I insisted they try she took a rag and wiped scum off with ease Then she said They weren t there for a deep cleaning which is what I paid for I had to clean after they left because they did ABSOLUTELY NOTHING but clean a mirror wipe the window seals and broke a chrome figurine and failed to inform me it was broke because they positioned it in a way it couldn t be noticed I discovered it was broken a week later I added a couple of pictures below of one of the bathrooms They ran the vacuum but I even had to do that myself I asked them to leave If I could give it a negative star I would Absolutely horrible service

Hire a different cleaning company

We hired Merry Maids to do a move out clean for us I am not sure exactly what they did other than clean out the inside of our refrigerator and they missed a lot on that I had to spend several hours cleaning after they left There were cobwebs on the walls still I don t think that they cleaned any of the walls They did not wipe out any of the cabinets or drawers They did not attempt to clean out the oven I don t know what exactly they want me to pay them for

Absolutely terrible

Absolutely terrible We had bought a new house and the kitchen was in a state so I called Merry Maids for a DEEP clean before we moved in Not sure what their definition of a deep clean is but one of the two ovens wasn t even cleaned at all The insides of the drawers weren t done as there was dust a penny and crumbs inside The floor was left filthy and there were actually a few drops of coffee or something on a wall that they didnt even bother to wipe off I got the impression that they wiped everything over once with a cloth and that was the extent of it Certainly NOT a deep clean and hardly even sufficient for a weekly up keep clean WOULD not recommend AT ALL

Merry Maids - Kingston- Mr Gary Rolfe

hope this message finds you well I am writing to formally lodge a complaint against the manager at Merry Maids Kingston concerning multiple issues that have raised serious concerns during my employment Firstly there appears to be a lack of knowledge about the legal requirements for checking the right to work documentation This has created uncertainty and potential issues for employees Secondly there is a notable absence of adherence to health and safety standards within the workplace This oversight poses a risk to the well-being of the staff Most distressingly I have received threatening letters from the manager implying reporting me to the Board Police based on an alleged illegal status I have retained copies of these letters as evidence I believe such behavior is unprofessional and creates a hostile work environment Merry Maids - Kingston

Merry Maids IS horrible

Merry Maids is terrible they overcharge left my house half clean will never use again the manager screamed at me and was nasty

Poor customer service

I had service twice a month for almost four years with Merry Maids Last year due to COVID they changed the week my service was scheduled I was unable to call them and get it fixed because I was overseas When I returned I called and requested them to put my service back on its original week for billing purposes The representative told me they had other customers and that would mess up their whole schedule I wasn t the one that altered the week scheduled that was their problem Apparently they weren t interested in keeping my business so I canceled my service The representative was delighted to get rid of me This is not a good way to conduct a business Especially when word of mouth recommendations are your bread and butter Bottom line there are tons of other cleaning companies out there I won t ever do business with them again or recommend them to anyone

Robber company

Was quoted price for cleaning a studio apartment Arrived late Decent job Price for cleaning came to 115 more than quote Actual deduction was 145 more Would never use them again