Metromile Reviews

Terrible service

Terrible customer service they cancelled policy claiming I didn t submit the requested information on time I spoke with their customer service and explained that I never received any request for information from underwriting He apologized and sent me the email I duly responded but then got notice - cancellation will not be lifted due to failure to provide information necessary for risk and rate review by date requested What a joke for being a loyal customer for 5 years

HORRIBLE

Like the other reviewer I was initially pleased with Metromile as I was saving a bit of money You may save at first but if you ever have a claim you re screwed 2015 BMW X5 55k miles excellent condition - damaged side mirror that affected electricalJust received their estimate - they will only cover having a used mirror from a junkyard be mailed to the repair shop and pay them less than 1 3 of the labor they charge I ll be paying over 1 300 out of pocket to get my car back to its original condition and that s the cheapest of the two quotes I ve gotten from other shops They do not send an estimator to see the vehicle - they only ask for photos of the damage be sent and assess from thatThe adjuster s number goes straight to voicemail every time and have only called me back once after 3 messages and 3 emails asking for infoPrior to even receiving this ridiculous estimate I ve spoken to at least 6 different people requested supervisor callback twice and not received one and spent many hours on the phone and on hold trying to get information on timing Everyone says something different Just got estimate from Travelers and it s cheaper so kicking myself for choosing this cheap insurance

I had an identical terrible experience with customer service

I had an identical terrible experience with customer service as did the other trust pilot reviewer Navjot Singh Jauhar I had signed up to metromile and submitted all the necessary paperwork then 6 months later they send me some sporadic request for ADDITIONAL documents photos of car odometer etc and after I submit them they tell me failure to provide information necessary for risk and rate review by date requested - Metromile UnderwritingThus sending me down the rabbit hole of having to find a NEW insurance If these documents were so important REQUEST THEM AT SIGNUP not 6 months later with risk of cancelling service All the research I did to switch over to metromile from my existing company was all for NOTHING

Can t get a claim number from them

Some rear-ended me last week and their insurance is supposed to be with this company I ve spent hours on the phone called claims department customer service sent email - and they won t give me a claim number so I can get my car repaired It s a total clown-show Their web site claims page doesn t work either This company is BAD to deal with on so many levels Would never buy insurance from them

If zero stars could be awarded to

If zero stars could be awarded to this POS company I would give it a NEGATIVE 10 STARS Was T-Boned and Metromile claimed that car was predetermined to be total loss Haven t heard from the USELESS adjuster DAVE GABBARD won t return my calls DON T USE THIS AS YOUR INSURANCE CARRIER THEY RE TRULY USELESS EDIT METROMILE FINALLY CALLED ME AND I COME TO FIND OUT THAT THE INSURANCE ADJUSTER THAT WAS WORKING I use that term very lightly WITH MY CLAIM WAS NO LONGER WITH THEM Gee no wonder why He didn t do his job NO ONE HAD THE DAMN DECENCY TO GET BACK TO ME Trying to warn folks in advance through Trust Pilot

It s actually unbelievable how bad this

It s actually unbelievable how bad this insurance company is I had my car stolen for 2 weeks and not only did they not pay to get the biohazard detailing to remove the crack soot from the person who stole my car but since the vehicle was covered while the person stole it drove it I m on the hook for the 100 miles they drove WHILE MY CLAIM AND POLICE REPORT WERE OPEN Absolutely ridiculous avoid this company at ALL costs

Terrible company they denied our claim

Terrible company they denied our claim after many times being hung up on by claims department an agent slipped up stating the company didn t have enough money to cover this claimOur friend s wife tried to run him over at our house they were arguing at the time when she crashed into our car and our motorhome we live in with his vehicle which was insured by Metromile luckily he jumped out of the way She then proceeded to back up and take off leaving him standing there We have all this on video and our claim is still denied by Deante Gaines in Tempe AZAfter 30 days we received two denial letters 1 saying she was an excluded driver on the policy and 2 Stated their client didn t have a policy at the time of the accident I was in motorhome when hit and was injured our motorhome door won t shut cabinets are loose from ceiling ext and we just finished a remodel plus my car is wrecked Unbelievable pathetic insurance company

Watch out I ve been ghosted for months by them

Was previously a fan but they ve become a joke throughout my claims process They just straight up will not respond Does anyone even work over there in their claims department Never had a worse customer experience at a large company My claim was approved and I was paid a portion but required a supplemental Nobody responds to email or calls over there They give me pointless replies every so often but I ve now been without my car for months

Crooked Insurance Company

I was trying to cancel my insurance with this company and they would not cancel it until I reported them to consumer protection agency They wanted to charge me on no signal fees for as long as they could for a car that was sold They will try to charge you on technicality Do not trust or do business with this company I cannot imagine if I would have got into an accident how would they protect me Their customer service is pathetic It does not matter who you talk to They sound and act like robots The are owned by Lemonade insurance They are a tech company