Mijn-hummeltje Reviews

Order still not here

I ordered from this site on 9 November and have been in contact multiple times with customer service which while they are nice - simply avoid answering where my order is and when it will be delivered I thought I was ordering well in time for Sinterklaas and now it looks like it won t be here in time It s also pretty hilarious that just today they sent me an email saying Het hele proces verloopt vlekkeloos please don t order from this site I m pretty sure they re not actually located in the NL at least not their warehouse and are having their toys sent from China 30 11 Update the package still isn t here and I ve been told by their customer service I need to wait 5 days and contact them again I asked for my money back but I am worried that won t happen

SSHITTY EXPERIENCE

It seem like a bunch of pubertal kids are running the show after someone talented had designed the pretty website facade No empathy no communication skills if you as client are facing a problem There is definitely nobody who can control the false promises they make on that site They profit on your credibility and your time Choose them not You better order from professional sites as Amazon Bol com or if you have time to wait directly from China for less money

Terrible quality fake and deceiving size on pictures

Terrible The pictures don t match the actual size Pieces are March smaller and dangerous for kids that could swallow it The quality is poor Dutch website and shipped from China and took way longer than expected

Dropshipping from China low quality

Dropshipping Quality is very bad shipment is from China and takes weeks and no cancellation policy

Really bad experience

Really bad experience Totally not recommended The items were delivered in a really bad situation with their wrapping completely destroyed After all this inconvenience the customer support was not willing at all to help me The products were also overpriced

Be careful shady companu

Be careful they are not even registered in The Netherlands Orders take 3 months but haven t received it yet asked for a refund and nothing neither

DO NOT ORDER HERE impossible to return cheap products for high prices

DO NOT ORDER HERE Pretending to be an online shop for high-quality products but in reality CHEAP PRODUCTS from China long delivery 2 months instead of a few days you won t be able to reach a human person from customer service IMPOSSIBLE TO RETURN and GET YOUR MONEY BACK My package arrived damaged and half open there were stains and scratches on my products Expected high quality toys since they were pricier than other websites but in reality the quality was very cheap and it didn t feel safe for children So I contacted customer support by email since the phone number didn t work I explained that I would like to request a return Instead of explaining me the return process they asked for pictures I never had to do this anywhere else before but fair enough I sent them the requested pictures and instead of the return which I requested they wanted to offer me 10 of the costs for not returning it I didn t agree and insisted on my return as this is my right Then it got ridiculous and they requested videos I sent them was offered 30 I didn t agree and requested the return for the millionth time Only when I mentioned a potential lawsuit they went up with their offer 40 However I still wanted to return the products and after many email exchanges and 1 month already passing by I received a return from with a return address in Albania I sent the products back with Track Trace and the delivery took 3 months - only to be sent back to me because the address did not exist I emailed customer support again to request my money back Let s see what they will come back with This might turn into a lawsuit after all

Waiting for nothing

I order 2 weeks ago my item Still don t have it Contact with support is almost impossible Telephone doesn t work emails are responded after few days That company is kind a joke for me