AI Review Summary
Based on 110 reviews
The majority of reviews are highly positive, with customers praising the professionalism, helpfulness, and communication of specific agents, particularly in sales progression and lettings roles. Many reviews highlight successful property transactions and responsive service. A smaller subset of reviews detail negative experiences, primarily concerning lettings management, alleged dishonesty, poor communication, and disputes over property conditions. The overall sentiment is strongly favorable toward the sales division, while the rental division receives more mixed and critical feedback.
What customers love
- Helpful sales progression
- Professional and courteous
- Great communication
- Efficient service
- Experienced agents
Common concerns
- Poor lettings management
- Billing disputes
- Delayed responses
- Misinformation issues
- Inefficient processes
Last updated 1 week ago
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