Milesandbarr Reviews

Estate Agents in Kent Miles Barr

3.87
110 reviews
Great Rating
Based on 110 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 110 reviews

The majority of reviews are highly positive, with customers praising the professionalism, helpfulness, and communication of specific agents, particularly in sales progression and lettings roles. Many reviews highlight successful property transactions and responsive service. A smaller subset of reviews detail negative experiences, primarily concerning lettings management, alleged dishonesty, poor communication, and disputes over property conditions. The overall sentiment is strongly favorable toward the sales division, while the rental division receives more mixed and critical feedback.

What customers love
  • Helpful sales progression
  • Professional and courteous
  • Great communication
  • Efficient service
  • Experienced agents
Common concerns
  • Poor lettings management
  • Billing disputes
  • Delayed responses
  • Misinformation issues
  • Inefficient processes

Last updated 1 week ago

M

They don t want to sell houses

Estate agents that don t appear to be interested in selling houses Try to arrange viewings they take your details and don t bother calling back Chase them up they don t bother returning your call If you re looking to sell your house then I wouldn t put my faith in them if I was you
M

Near a year of leaking

I moved into a property that had leaks and doors hanging off The first leak was fixed after a week of dripping all in the bathroom There was damp in my fitted wardrobes which is from the bath leaking I moved in last October and this issue is still on going I have been more than passionate no duty of care for the people renting
J

Lack of transparency

Ramsgate Office Put an offer in for a property for the full asking price on the Friday evening I was not contacted the next day by anyone to give me feedback on my offer bear in mind they are open on Saturdays and I was assured that I would be called back the next day I chased Miles and Barr on Monday for a response to my offer Was called back in the afternoon by a reluctant sounding lady to inform me that my offer had been accepted Had a bad feeling about the whole thing considering their reluctance to contact me with a response to my offer and subsequent cold treatment on the phone when my offer was accepted Was called the next day Tuesday and told that another buyer had put in a substantially higher offer and this was accepted by the vendor as said buyer was a cash buyer I was not given the option to up my offer Please note I could and would have offered more if I had been asked to compete with another buyer Would the seller had been so keen on the cash buyer if I offered more than the cash buyer I wasn t given the option to get an answer to this question It s okay for me to be gazumped but not for me to do the gazumping My house is under offer and my buyers are renters so I m not in a particularly difficult to proceed situation I realise it s a seller s market in this area at the moment but I have been treated disingenuously
A

Got The Keys Told Were Trespassing

It s funny how this company are keen to keep hassling you when your on the market but then go quiet when problems and after occur We bought a house from the Canterbury branch initially a good service they have a good sales progressor The issue came on completion we was handed the keys and an hour into moving in a call from the conveyancer advised we was trespassing and completion hadn t happened yet We got in touch with Miles Barr as surely they had some proof that this had occurred as if they did any due diligence they could show the confirmation and clear up quickly Well this become and cat and mouse game with them Our conveyancer asked the question they said they had an email but everytime we requested they tried to gloss over the request Clearly there was an issue here and they hadn t followed process I went to the branch and a resolution was not happening it took our conveyancer threatening legal action which is extremely rare for them No straight answers come the end of the day I emailed the manager there and received no response Once settled in my new home I emailed a couple of weeks later about collecting the sign still no email which would be a common courtesy Just to beware from a customer point they will be friendly to you but I feel you must be guarded as they most definitely do not have your best interests at hand

About Milesandbarr

Miles Barr an independent Kent estate agents dealing with property selling buying renting mortgage advice property management and relocation services

United States

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