Modcloth Reviews

Best service out there

I have worked in retail management for over a decade and also in etail management and I want you to know this group by far provides the best service out there They communicate if there is a problem and bend over backwards to make it right This time of the year no one can control shipping times Mod doesn t own Shipping companies nd they can t fly my stuff via private jet to me So I shop knowing there is a chance things don t land on time I manage to shop way before hand and have a back up plan But that s just me Of course there can be glitches It s the downside of technology and having so many moving parts By the way their not being able to change your shipping address if you are changing it after placing the order and the new address is in a another state isn t poor service This isn t the service team being unwilling to do it it is genuinely something their systems cannot do Just thought I d mention that I enjoy their open and informal communication and the huge assortment of clothing and sizing But I would live with local stores if I had to shop there I come back to Mod because of their service

really cute dresses

I ve ordered dresses from Modcloth several times now and have never disappointed I look forward to more sales in the future

Found some great stuff and returned what I didn t want at no cost

Ordered a few things with free shipping loved a couple and returned the rest with ease at no cost for returning or shipping A Internet shopping

Broken Swimsuit refuses to refund UPDATE

UPDATE-- MODCLOTH has changed their stance and made this right with me Just had to speak to the next level of support Thank you ModCloth and I will recommend them now for their good customer service Received a broken swimsuit the underwire sidewire portion was broken missing I returned the suit and they claimed they can t refund me because the swimsuit is broken DUH Why do you think I m returning it I am very disappointed and I will not order from them again considering they are SUPER expensive and I can t afford to lose this much money on a broken item I am going to give this negative review on every possible review website I can find Shame I spent hundreds of dollars with them over the years and they refuse my ONE and ONLY refund request You ve lost my business forever Hope that the 80 00 was wroth the potential revenue you ve lost

Excellent Customer Service

I have ordered a few things from Modcloth lately probably 6 or 7 items in the last 3 months I always read the on-site customer reviews which I love because they help me determine the fit of the clothing Recently I ordered a shirt which I love in terms of size fabric and fit I washed it once according to care instructions and upon hanging it to dry I noticed it had a hole forming in one of the side seams I looked in the shirt and realized this hole was due to a defect in the sewing I took a couple of pictures and emailed them to Modcloth s customer service on a Friday On Monday they responded to let me know they d already shipped a replacement shirt and I could keep the defective one I love their stuff love their customer service and I will definitely definitely buy from them again

The unparalleled return policy makes buying from this site risk-free

This website is fantastic I ve ordered from them a dozen times and I ve had nothing but great experiences Their return policy is amazing I once ordered a dress but once it got to me I tried it on and realized that it did not flatter me at all and I was able to get a full refund with return postage paid just because it didn t look good on me And it was a sale item as well I ve never seen another site with such comprehensive returns My sister was once sent the wrong item and the company not only let her keep the item they sent her they overnighted the right item to her at no cost The customer service is great I once had to change an address on a package and they worked it out with the shipping company for me while to package was in transit I would recommend this website to anyone

LONGTIME satisfied customer

What in the world is going on in here I ve been shopping Modcloth for YEARS now I just stumbled on this site looking for something about the policy upon receiving a defective item I am a solid 10 to 12 orders in with them and this is the first time anything was amiss--and in this case it s just a defect in the print on the fabric I ve kept 92 of what I ve ordered from them the orders arrive well packed in clean attractive boxes and they ship according to schedule if you pay for better than their cheap 4 shipping you can get it faster I ve also never had problems with their FREE returns policy the couple of times I ve employed it Y all are BUGGIN But that s okay--I guess that s just fewer people buying up my sizes

Very good

Repeat customer lovely quality clothes excellent customer service including for refunds and cancellations

I Don t Understand the Bad Reviews

When I was coming to review ModCloth I was expecting nothing but good reviews--wow I for one am quite surprised at all the negativity I m not a regular shopper at ModCloth simply because their pieces are pricey but I recently ordered a dress and I m very happy It was shipped the day after I ordered it and it got to me in less than a week the dress I had ordered looked exactly how it did online and it was in perfect condition and excellent quality The only thing to complain about ModCloth is that yes their products are pretty expensive but you can find a lot of awesome things on sale for a good deal the dress I bought was originally 80 00 and I got it half off Seriously look at their sales