S
Susan
Inadequate and neglectful
Despite early good will Colin and Modern Loft Rooms provided an inadequate and careless service He undertook to remove an asbestos garage roof replace it with a new corrugated roof and provide us with certificates of safe asbestos disposal The work was carried out over two or three days at a cost to us of approximately 3500 Colin had subcontracted the waste disposal to another firm who were paid in advance However communication between the two companies was hopeless The waste company sent a man with a van who first arrived before the asbestos was ready for collection It was almost three weeks before he returned but then refused to remove it on the grounds that it was too heavy despite having been sent photographs previously After repeated prompting from us Colin said he would collect it himself and arrange separate disposal It duly disappeared soon after but no certificates of safe disposal were ever provided Three months later the new roof became badly warped and distorted enabling water to collect and pool It is clearly not fit for purpose Colin was informed and was sent photographs six months ago He accepted there was a serious problem saying he could see what was wrong and promising to come and fix it He has promised to attend to take care of it on at least ten occasions always only after constant cajoling but has never actually showed up to do the job He offers no explanation and when pressed afterwards claims variously that he is short of staff short of money has been ill had a family bereavement and that it was raining After six months we have been obliged at great cost to make alternative arrangements This is tradesmanship at its worst and he really should be stopped We have informed him that we will take him to trading standards but he said this was blackmailing and we should trust him promising again to fix it claiming it was not his fault but the suppliers There has been no progress whatsoever We are in our late seventies and find his approach neglectful and deeply distressing ADDITIONAL INFORMATION The contract was embodied in Modern Loft Rooms Invoice Number 182 dated 31 August 2023 for 3510 00 for removal of asbestos garage roof and to supply and fit corrugated sheet roof The bill was paid in full on 4 Sept 2023 to bank account nominated on the invoice This invoice shows that the company took over 3500 of our money for a roof that lasted barely three months Their suggestion that they were not involved is untrue I politely appeal to the Trustpilot QA team to ensure the speedy removal of this untruth