Moonocean Reviews

I placed an order with this company over a month ago I hadn t heard anything about my order for over three weeks so I decided to message the company to see if there was a problem with the order After I received no answer from them I called them on their phone number which is a mobile number no landline seems sketchy to me but anyway there was no answer When I eventually got hold of them the person who answered the phone coincidentally told me that they were just now in the middle of sending me an email to explain that the diamond I had selected had a flaw They were going to send me suggestions for a replacement After selecting a replacement I still haven t received anything from them I have sent them emails and tried to contact them by phone since but I have had no reply or answer to my attempts at contact this company may have good prices on their website but what good is a low price when you never receive the product either this company is a scam or they have the worst customer service known to man with highly incompetent staff who are seemingly unable to answer a phone call reply to an email or do anything at all related to their so called job will never use this company again if they are are a genuine business they are an awful one and deserve to be shut down but in all likely hood i wouldn t be surprised if its a complete scam if you re considering ordering from here DON T

tried to get a diamond on a coupe of occasions was asking the normal questions and get info then they just stopped replying Terrible customer service I would not recommend They only have a mobile number and it rings to someone who i think is outside of the country i would be very very sus of ordering from them