Moonside Reviews

Moonside Design Official Site Smart Home Light Designer Lighting Fixtures

moonside.design
2.84
37 reviews
Average Rating
Based on 37 user experiences

RatingFacts is an independent review platform and is not affiliated with Moonside (moonside.design). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 2.84 out of 5 by 37 Happy Customers

45.9%
0%
0%
0%
54.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 37 reviews

Customer experiences with Moonside are highly polarized. Negative reviews cite non-delivery, scam practices, and poor communication, while positive reviews praise product quality, smart features, and helpful service when orders are fulfilled. The company demonstrates significant fulfillment issues alongside strong product performance for some buyers.

What customers love
  • Product quality
  • Smart features
  • Great packaging
Common concerns
  • Scam practices
  • Expensive pricing
  • Defective items

Last updated 2 months ago

M

Do not buy anything from this company

Do not buy anything from this companyAppalling customer service unacceptable delays of product No delivery updates well overdue for delivery chase the company for an update on delivery they advised shipping delays and working hard to resolve Couple of weeks later still no delivery update chased again and this time asked for 100 refund They responded by advising the item has now shipped and therefore no refund is allowed as per their terms and conditionsAt point of writing this review no product no refund and useless customer serviceDon t waste your money
M

Nothing after a month

After a month nothing has arrived They don t use any tracking on orders When I asked for a refund they didn t agree as the product was being shipped When you get in contact with customer services they say they will get a tracking number ASAP but then you hear nothing Just avoid this company
R

Do Not Buy From Moonside

Ordered MagLight on Kickstarter 4th October 2023 Last update about logistical problems was Feb 2024 Still not tracking or delivery Received an email with the usual - The logistical issues which previously impacted our ability to update you have been resolved We are now in the process of shipping orders sequentially and your MagLight will be dispatched shortly We will update you with the tracking information once your package is on its way Blah blah blah
C

SCAM Don t waste your time or money

They never sent the item It has been over a year They gave a false tracking number and then send cut and paste emails when asked for updates I asked for a refund and they went silent Very much a scam
J

Scam storefront

As others have stated You can order from them but they never send the products I tried twice and same result both times months apart This is a scam website don t buy
D

Stay away from them

I was foolish enough to back their project on Indiegogo No updates empty promises false tracking number and obviously no product received At the same time they have the audacity to launch another new product on the website regardless of the fact that they are not able to fulfill what they promised to backers and to start offering the very same backed product directly from the website practically cheaper than what backers had to pay Don t take my word I recommend checking the Indiegogo Moonside Star Bulb discussion section Just stay away from them
J

This Company is dishonest and defrauding customers

I have finally come to the conclusion that this company is defrauding ALL of its customers Continual promises that they will ship the products we all paid for In essence they are only out to take people s money with no intention to actually ship any of the perks or products to anyone Literally hundreds of people have been strung along for upwards of 4-5 months Being told over and over that their promised product is processing Even providing tracking numbers that go nowhere This is a very bad look for Indiegogo allowing Moonside to continue taking money and promoting its products after knowing that Moonside is defrauding its customers I am now hesitant to ever back another campaign on the website
S

Moonside is a scam

Moonside is a scam I didn t receive the product and there are many buyers in the same situation They only give generic answers with no solutions
G

No Shipment No Money Refunded

I ordered one of the Moonside lamps more than a month ago I got ONE -- count it ONE -- shipping update on day two which was package information received Since then NO updates I gave the company the ultimatum ship or return my money by May 22 and neither of those events occurred So I have now gotten PayPal involved and if they fail to recover my payment I will simply reverse the charges with my Visa account BUYERS BEWARE
D

Nothing but lies from this company

Nothing but lies from this company After many emails concerning my Halo Lamp and my Two Star Bulbs on when they will be shipping Got lots of re-assurance email replies from Moonside but after placing my orders in February 2025 and now being June 8 2025 and still have nothing to show for the money that they billed my VISA Card for Do yourself a huge favour and stay away from these crooks I will be submitting my issue with VISA but have very little hope in getting my money back or the products that I purchased from them in good faith

About Moonside

Get the most beautiful smart designer lighting products that work with Google Home Amazon Alexa Apple Home and all smart home lighting integrations Shop Moonside Lamp One Moonside MagLight Neon Lighthouse Moonsie Crystal Cube and more products

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Zalap
2.33 (12) · zalap.com