Motostorm Reviews

Placed order April 20th order 426268 website says in stock should arrive in 2 weeks Have sent an email asking about status thinking over seas shop is on holiday vacation maybe No reply talking with bank about possible cancellation with no word by this upcoming week

Ordered radiator cover for Ducati V2 two weeks ago account dashboard indicates still not processed much less shipped Sent email but no response Should have been notified before purchase if item was not in stock They were quick to take my money though Like most of us I buy enough online to know there s a way to do business and this is not it Should have read reviews before purchasing Definitely a pattern of bad business Buyer beware just spend the extra few dollars buying from a more trusted source

I purchased a motorbike exhaust a little over a week ago Nothing has been communicated Cost was 1300 aud No receipt no communication I m not even able to put down a delivery address after purchasing Beware The worst customer service before there is none Will never shop with these clowns again What a terrible system they have going

Ordered a Mivv Exhaust on the 31st August order was supposed to be shipped few days later but was delayed to 20th September due to inavibility of stock Now after writing an email dmed on Instagram I have yet to receive any response from them Order is yet to be processed

I ordered a tinted visor for my helmet 3 and a half weeks ago It still says its pending even tho on the website it said it would be sent within 7 days I already sent them an email over a week ago and got no reply My order is 589724 maybe someone can take a look into it

I have ordered 2 helmets from 29 November It would be delivered to me on 3 weeks and i dont have them yet I have sent many emails but they don t answer me Only once and they told me that they were sorry and that the order would be shipped 2 days after Nothing yet I m very disappointed from you Motostorm Just destroyed my Christmas gift

ORDER 593264Have ordered goods for approximately 500 12 22 2023 They promised delivery before New Year 2024 After the non-delivery I tried to contact them via Skype but I had no success there I then sent them an email on 2023-01-31 asking why they are not keeping their promises of delivery My email that I sent was answered on 2024-01-02 and here is their response You placed an order with items that we didn t have in stock on December 22nd so we had to order them A lot of companies are closed for holidays since December 23rd they will be open again between this week and the next one so it s fot this reason that we didn t ship yet We are waiting for the items when we receive them we will proceed with the shipping and you will receive an e-mail with the tracking number The fact that motostorm did not have the product in stock was already included in the originally promised delivery date so that argument falls through Judging by the response it seems they were caught off guard by the fact that Christmas Eve is on December 24th It s very strange to me as Italy is considered a Christian country so Christmas Eve shouldn t have been a surprise for them so that argument falls as well I emailed them again on 01 14 2024 and asked what the problem was this time and why they haven t shipped my items It seems that they choose not to answer as I have not received any feedback so far on 2024-01-19 I suspect they write their own positive reviews on Trustpilot because it s so bipolar

Ordered an in stock item then added a week to the shipping date not a problem but now its pasted the date stated on the order page and no one will email me back they have taken the money and not sent the goods 596083

Placed an order for a low seat in December 2023 all my account says is late delivery tried emailing for an update and no reply Disappointing I wouldn t mind but they have had my money

They do not adequately inform customers of the cost of returning goods before you purchase If you have to return something to them even if the item came from Italy and was made in Italy you will be charged about 22 of the value of the goods in customs you are returning and Motostorm will deduct that from your refund I bought boots that were of poor quality so I returned them Not only did I pay shipping both ways they also deducted the 22 They know full well about this cost as they are an Italian company doing business in Italy but they hide it in vague language and actually told me they have no idea of the potential amount of fees They even asked me to falsely state the value of the product and say it was worth 50 rather than the true 165 when I returned it saying it would make customs pick up easier I wouldn t and didn t That would be deceitful Would never by from them again Poor customer service and deceptive practices