Motostorm Reviews

The biggest issue with this merchant Motostorm it is misrepresentation and subsequently the unwillingness to make things right The webpage of the product I purchased clearly says Purchase this item and you will receive 1 coupon s of 20 on the right-side column After the product has been shipped I inquired about the 20 discount coupon and was only then informed by Juliana that Each 200 00 you receive a discount code once we ship The product you ordered it s 183 61 so our system did not sent you the code Let me be clear that nowhere on the product webpage mentioned there was a 200 00 minimum purchase in order to receive the 20 discount coupon offered I responded by pointing out that If there was a minimum purchase amount that the product I purchased did not qualify for then this discount coupon should not have been offered on the product webpage in the first hand I further emphasized that Afterall the coupon is only useful when I buy more products from you I d appreciate if you can help make this first transaction a pleasant experience Frankly I was quite shocked by the can t-care-less response by Andrea that if you want to receive a discount code to use on your next order I advise you to leave a review on our website You will receive one discount code by email for every review that you leave They failed to honor the discount coupon offered and now they want the customer to do even more for them While most established companies that care about customer service and repeat customers would handle this sort of incidents quickly and quietly when they are clearly in the wrong Motostorm it is audacious enough to want to make it public So here is the review they asked for

Can someone please get back to me with my order status

I ordered a helmet and their website says that it will ship in 7 to 8 days I should have heard the alarm bells ringing at that stage but I was blinded by their low price After 7 days of hearing nothing I e-mailed them to check the status of my order That was on a Wednesday and I was told that it would ship on the Thursday or Friday at the latest and that I would receive an email containing the shipping details The Thursday came and went and so did the Friday This was now eleven days since I placed the order Just after midnight on the Friday going into the Saturday morning I emailed them to cancel the order as it was taking so long and I was beginning to fear for my money almost 600 Euros To my relief however in the middle of Saturday I received an email from them to say that they were cancelling the order and were refunding my money To my further relief I received my refund a couple of hours later In short though their poor ability to follow through with an order has led me to leave this review Even though I have received my refund I will probably never consider ordering from them again

Great value but no updates except to sat that delivery is late for two weeks Have emailed twice and no response Order 345374

Website shows a various variety of goods but in actual fact they are all not in stock I ordered 2pieces of item a dainese leather jacket and a dainese knee guard Placed orders for 6days and received absolutely no news of the item being shipped Afraid of being conned called them up and asked and was only to told my leather jacket was on its way this i can wait and that the knee guard had to wait for months This is absolute total bad customer service No emails were send to tell us that the knee guard had to wait Sure I asked for a refund and the girl said okay Up till today I have not received a refund even though I have received an email saying that they would refund I would totally NOT recommend you to order from their website due to so many misfortunes I have gone through Upon replying to their email after days I am STILL waiting for my refund This customer service is just bad

I been waiting for a week for my helmet I haven t received a email about my helmet or nothing Please contact me and give an update Order 256223

Probably not Motostorm s fault but I ordered a top case about a month ago It s been sitting in Memphis for about two weeks Oh well

Please reply to my email I emailed 3 times Order number 409852 worth 823 89 I have been waiting over a month for your 7 day delivery

Hi i m ordering from Malaysia i have emailed to you since i would like to know my order 317988 status but until today there was no deduction from my card may i know why

Ordered two bike helmets which appeared to be in stock at the moment of placing my order After a couple of days I wrote to the seller asking about my order and was informed that actually they do not have the helmets in their stock and need to wait for their supplier which would have taken 2 weeks as initially communicated Two months later I still have not received my order after receiving some promises of delivery dates which obviously were not met This business is not honest transparent with their customers and only seeks to collect the money without keeping the promise of delivery This policy is misleading and not healthy for a long term business I recommend to avoid purchasing from motostorm it