Motostorm Reviews

- Disclaimer - cannot comment on returns - I was hesitant about ordering a complete touring set jacket pants from this website since they have mixed reviews and I was unsure about the website being fake or not I usually use fc-moto com but I have become tired of their lousy customer service Motostorm also have more competitive prices and a wide selection so I took the chance I received the package after c 10 days from Italy to Denmark and luckily the set fit so no return needed Free return label was included The reason I would not rate it higher is due to their webiste which makes me feel unsure as a customer I had issues in the payment section and had to refesh confirm three times I would thus recommend using Paypall where you can see instantly see if the payment is made or nor Further it is impossible to track the status of the order at the website login Mine had the status of processing for four days which made me doubt whether or not the order was being taken care of I wrote the customer service but received no reply Suddenly I received a track-and-trace from FedEx and the order was on its way All in all the experience was fine but I did have some anxiety about my money being lost until I received the package Would recommend using motostorm if you can wait a while to receive the order and if you use Paypall

I made a fairly large order with Motostorm which included leather pants jacket and a pair of SIDI boots Months started passing and I was wondering if this site is a scam I searched around on the internet but the consensus is it s not so I kept calm and waited After 2 months the items came packaged well Then I discovered I had ordered the wrong size boots I sent them back It took some time again However the boots were received by Motostorm They could not return the money because I had used a large discount coupon in order to make the purchase The coupon itself was due to a cancellation I had made and requested a coupon instead of cash Now that one thing COULD have been a little more flexible to be honest But it s not illogical either I have to make a note about the items taking so long to receive I actually ordered the same boots from a local store It seems SIDI does not stock items and if you don t find your item on a shelf better be prepared for some waiting The local store took 5 months to get me the same boots After all 2 months were not that long All in between these interactions I ve had many email with the staff and they were always eager to reply and help me as I wished So all in all I recommend this site and confirm its well-done business

boots The size is good A little difficult to take off satisfaction Thank you for coming to Japan

Very good about getting things together and getting my money refunded for things the didn t have available

UPDATE I am a dummy and did not check the correct email they responded promptly and I sat around huffing and puffing like a dumb dumb thanks y all Not sure what s the deal but I bought a helmet from them on the 29th and haven t heard or received an email detailing any shipment info I know it s from a far but there s only so many of them left and I d like to know if it s being shipped Can y all get back to me We ve sent three emails inquiring but nothing so far The money was taken out so I m hopping it s all good Bell Command helmet in LG

Ordered a bluetooth headset and it was shipped within 24 hours According to tracking the parcel has been stuck in Italian customs for a week I have emailed customer service and notified them through their own Verified Reviews plugin that I have not received the package It is now almost a week after the initial expected delivery date No word from customer service and I m stuck wondering what I am supposed to do Order reference 456606Edit Customer support emailed me after I left this review Turns out Fedex was on strike in Italy hence the delay Not sure why they chose to ship via Fedex knowing that the strike was ongoing Regardless I received the package today just over a week after the initial estimated delivery date It was not the smoothest shopping experience but I m not completely opposed to ordering from them again

Pros good price true GIVI dealer communication during entire process Con waiting time for a back order part which I end up canceling End up result they show to be ethical and care for customer Fast reimbursement for part cancelled

Never got my item shipped Order 484822 Expected Shipping Day was November 29th Haven t received any updates either Update Received my order Took a while but great quality and much cheaper than buying in the US

6 20 22 Received my Bagster seats They look and feel great Shipping and communication were a bit slow but I received a great product If you re in a hurry to get something and you live in the US you may want to try ordering with another company Placed my order 429198 Bagster seats on 4 30 22 Expected shipment was 5 24 22 I am located in the US and was expecting order to take some time Checked on order after expected shipping date Website says order is running late Sent an update request email on 5 30 22 Understand things happen but Id really appreciate some sort of contact informing me when product will be shipped

In all honesty After reading some of the poor reviews I was very concerned with ordering from motostorm But to be fair they were very helpful with me to get the right Rizoma mirrors adapters and indicators for my S1000RR so no complaints there The tracking was spot on and as it was shipping to the UK I had the VAT to pay on the item and was notified through UPS Parcels and paid this via them so no bother The parts arrived when they said they would and I ve already fitted the mirrors which look amazing and the indicators will be next My only gripe and why I didn t give 5 stars is that after I ordered and paid my money I sent a couple of enquiries and they were ignored It would of made the difference if they had carried on with the great customer support after I paid and certainly put my mind at rest on a few matters Overall though I have no complaints and happy to buy something from them again