Muse Reviews

Description accommodation not correct Not helpful Not emphatic No service So keep the money and loose the client

We rented a 10-people chalet from Muse last winter We had some problems and unfortunately the communication with Muse was terrible They do not answer messages say they will reply and then don t and are not helpful with solving problems If everything is good with your stay you may not have to talk to them and have a good experience If you are less lucky and need their support - good luck Book with them at your own risk

Accommodation hardware 4 5 5Muse Holiday service 0 5 5Let s get straight to the point if you re not the super patient type or don t have time to communicate with them just book somewhere else I spent a ridiculous amount of effort emailing and chasing them for replies it honestly felt like even their own department manager was trying to push things forward on their end 1 I completed the online check-in form a week before arrival The system stated I would receive an info folder apparently a 20 page PDF or that I could download it via a link but neither worked I emailed to ask how to proceed with check-in 2 Since we were arriving after office hours they arranged a late check-in and sent a link to pay the city tax However after I paid they didn t follow up with instructions for key collection so I had to email again They replied that the mailbox code would be provided on the day of arrival 3 On the day itself I still hadn t received any code I emailed again around 5 PM An hour later they called me asking for the city tax which I had already paid several days prior After checking they confirmed the payment and finally sent the mailbox code 4 The promised info folder never arrived When I followed up I was told it was being updated Without the PDF we had to call just to ask for the Wi-Fi password 5 I had also asked about toiletries They answered Each property provides different amenities If you want to know we can check for you So I replied asking them to confirm and they said there would be some but none were there when we arrived When I asked again they explained that it was up to the owner and may not be included Overall I exchanged over 10 emails just to get the most basic information It felt more like I was handling their customer support than being a guest If you re okay with that the apartment itself is quite nice my travel companions were happy with it But the management company definitely needs to improve its communication and internal coordination