Myfabrics Reviews

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myfabrics.co.uk
3.52
134 reviews
Great Rating
Based on 134 user experiences

Rated 3.52 out of 5 by 134 Happy Customers

41.8%
13.4%
14.9%
14.9%
14.9%
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AI Review Summary Based on 134 reviews

Customers consistently report excellent fabric quality and a wide selection of designs. Fast delivery is frequently praised when experienced. The company's German location and misleading UK web presence cause significant delivery and expectation issues. Poor customer service and misleading product information are recurring complaints. Some customers report receiving incorrect items or facing return difficulties.

What customers love
  • Great fabric quality
  • Huge design choice
  • Fast delivery
  • Helpful customer service
Common concerns
  • Expensive pricing
  • Slow delivery
  • Misleading website
  • Poor communication

Last updated 5 days ago

K

Delivery times aren t acceptable

Fabric finally arrived it was what I ordered and of the expected quality But I wouldn t recommend buying until they ve sorted out their website and delivery problems I tried to order 9 times each time instead of taking me to the payment page to enter my card details it redirected to the home page I did try the usual turning off pop-up and tracking blockers and using a different browser with the same result My account shows the failed orders so it was accepting the order but not letting me pay In the end I had to use Paypal Delivery is incredibly slow it took 29 days I ordered on 02 08 22 and received the order on 31 08 22 I ve ordered from AliExpress China and had items shipped by sea that arrived more quickly Communication isn t very good either It s just emails to say there s a delay but no info on how long the delay is
C

Fabric never arrived it s now been a

Fabric never arrived it s now been a month so I asked for a refund after three weeks No quibbles but no apology or explanation either Perhaps it got lost in the post which wouldn t be their fault but who knows I wouldn t buy from here again or recommend to friends
C

Fabric tore before I could even

Fabric tore before I could even assemble it on the chair back Would definitely not recommend this site The fabric was sold for deck chairs if it tore when I just pulled it to fit it I cannot see how anyone could possibly sit on it
E

Would not recommend

Delivery was very slowI wanted 2m of a bag strap and ordered 0 2m by mistake price way to high for such a small amount When querying customer service was not friendly
M

I ve been a loyal customer for years

I ve been a loyal customer for almost a decade and I think this is the best option for buying in Europe Fabrics sell out fast but the selection is big The reason why I give only 3 stars is because they have the worst customer service I ve ever experienced They take some time to reply and when they do they are generic replies that don t answer questions or fix any problems A back and forth of emails lasting a whole week is necessary to get a simple question asked
H

Fabric not at all as expected

Fabric not at all as expected Disappointing
I

Delivery was ridiculously slow

Delivery was ridiculously slow I was promised a delivery date and it was 8 days late
A

Not UK company returns a nightmare

I ordered a fabric which when it arrived was the complete wrong colour I realised this was due to there being two variations online but the photo images were so similar it was difficult to tell that one was cream and the other described as natural was brown As the company is actually German despite the faked co uk address returns were a nightmare - the company has now also refused my return
R

Misleading product information on

Misleading product information on website and unhelpful response when queried
M

Beware ordering from abroad when uk courier loses the parcel

A company I have ordered from many times without issue Good value for money Unfortunately my current order has not arrived DHL say it was delivered on 25th Oct I have cameras recording 24 7 and I can categorically say they did not deliver I have asked for a refund as the contract is between myfabrics co uk and DHL they have my money DHL have my fabric and I am 76 worse off and nothing to show for it No refund has yet been given Won t risk my money again

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