AI Review Summary
Based on 134 reviews
Customers consistently report excellent fabric quality and a wide selection of designs. Fast delivery is frequently praised when experienced. The company's German location and misleading UK web presence cause significant delivery and expectation issues. Poor customer service and misleading product information are recurring complaints. Some customers report receiving incorrect items or facing return difficulties.
What customers love
- Great fabric quality
- Huge design choice
- Fast delivery
- Helpful customer service
Common concerns
- Expensive pricing
- Slow delivery
- Misleading website
- Poor communication
Last updated 5 days ago
M
MR A
It s not a UK company so don t expect quick delivery Other than that it is not a bad experience The website is very well set up and everything is easy to navigate compared to other actual UK fabric stores so it s an easy process that end The dates and info are all in USA format on the website so it s very confusing and frustrating to use I d say they need to fix that asap it makes it feel very cheap I m unlikely to use them again The fabric I received was incredibly nice and I must say that their selection is quite impressive
J
Jo Farnworth
help sought was slow but product good
I haven t ordered from myfabrics in years and was surprised to see such awful reviews after I d placed my order Customer services weren t particularly helpful or polite but my order arrived in the estimated delivery dates and the quality was fantastic
B
Barbara Gallie
Great range of fabrics at a good price
There was some discussion prior to my purchase albeit not very quick response luckily I did not need at the time but another time the tardiness would have been frustrating Was still not sure of answer but ordered anyway goods received were of a good quality
S
Susan
This company delivers from Germany not the UK
Great range of fabrics at a good price however delivery time is a bit lengthy I ordered on 04 01 24 and it arrived on 18 02 24
I
Irene Collins
Good choice of fabrics at good prices
The fabric is lovely really pleased with it BUT I did not know this was being delivered from Germany Having read other reviews it is in the terms and conditions that despite watching Dr Who I did not read I really think for transparency it should be clear on the website that despite being a co uk website it infact being shipped from Germany I would not have ordered if I had known as if I require more I will have to wait for delivery as this is a renovation project not ideal
A
Anna Budrecke
Can t fault the service but
Can t fault the service only issue is ships from Germany and takes over a week from despatch thought was a uk company
R
Ro SiBergson
Good choice of fabrics
Myfabrics have a good choice of fabrics and the quality is very good The order took some time to arrive as I did not know that it would be dispatched from Germany hence only 4 stars
M
Mr Daniel Cuthbert
The fabric I received is lovely and a
The fabric I received is lovely and a reasonable price I was very surprised however that it came from Germany that the whole site is in Germany when the site is co uk
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