Overall customer experience for Mylondonpower is overwhelmingly positive, with many customers praising the exceptional customer service as the best in the energy market. The service quality is frequently highlighted as outstanding, with staff described as polite, patient, knowledgeable, and going above and beyond to resolve issues efficiently. Customers appreciate the fast response times for queries, refunds, and problem resolution, often noting short wait times and immediate action. The online tools and account management are considered excellent, providing clear bills and easy submission of meter readings. However, a significant number of negative reviews cite major issues with billing errors, including repeated overcharging and unexplained large price hikes. Some customers report very slow or unresponsive support for technical problems like meter issues, with unresolved cases lasting months. The returns and refund policy is viewed positively by those who experienced it, with fast and hassle-free processes. Product quality, relating to energy supply and smart meter functionality, receives mixed feedback, with some praising reliability and others reporting persistent faults. Overall satisfaction is high among many long-term customers who value trust and service over price, though dissatisfaction stems primarily from billing inaccuracies and perceived poor handling of complex issues.
What customers love
- Exceptional and friendly customer service from named staff
- Fast response times and efficient problem resolution
- Helpful, knowledgeable, and polite staff
- Excellent online tools and easy account management
- Flexible and fair pricing with good value
Common concerns
- Repeated billing errors and overcharging
- Significant and unexplained price hikes
- Very slow or unresponsive support for technical issues
- Persistent problems with smart meters and data
- Some customers found quotes to be the most expensive
Last updated 1 month ago
