Mylondonpower Reviews

Suggestion to lock in my tariff by planting more trees yet people are struggling with heating or eating

Hello I contacted London Power one week ago about a huge problem we are facing in my building and the only thing they need to do is to send someone to do a very simple and quick test One week passed and they keep saying that they don t even have a date yet to send someone over Every day that passes the issue will get worse

This company is the most amateur and has a horrible customer services I ve been trying to resolve a crossed meter for 5 months now and still can t see the new meter sending the correct smart data to my account I complained to them explaining that they need to send an engineer here to connect the meter properly and they just asked my reading to them charge me a lot of money for a calculation of usage that doesn t make any sense I sent to them screenshots of my online account proving that the meter is not working but they just ignore and take more than a day to reply any email regarding this issue I think the only way to solve this is moving company it seems which I will do

I can t receive my bills for 2 months now because of the amateur people working in this company Every time I am calling them they find completely different reasons of why my bills are not issued yet First time I called them they told me they couldn t issue a bill as they were waiting for me to submit meter readings a couple of days delay which I did straight away No bill Second time I called them they said they can t issue a bill as they were still waiting from a previous company to give them final bill info which the previous company said London power don t know the process I sorted out the final bill and after three weeks still no bill from London power The third time I called them I found out that my account is in the dispute because the meter readings day and night ones were swapped well I called London power in the very beginning of my tenancy to find out which reading was night and which one was day one - as a result they themselves entered the readings apparently incorrectly the month later I was giving them new meter readings and called them to find out why night readings were higher than day readings and London power told me that this is how it should be Now I can t get my bills which affects my life I filed a complaint and asked them to email me the details of the complaint and no one did anything But I was told that I have to wait for up to 4 weeks for the result of the dispute which was their own mistake I can t even file complaints as the phone number and email address are the same for everything - and are monitored by the same amateur people Very disappointing

For the last 4-5 months London Power have repeatedly overcharged us for energy This has led to us receiving monthly bills of 400-500 for a one bedroom flat when the bill should in fact be 60-100 Each month we have phoned them and they have confirmed that this is a data transposition error where they have mixed up our night and day time rate They then credit our account and promise that this won t happen again A couple of days ago we received a bill for 560 for January This is shockingly incompetent We re lucky that we identified this error other more vulnerable people might not have queried this and ended up paying thousands of pounds which they do not owe The fact that we have raised this with London Power on 4 or 5 occasions now and they have not resolved this is unacceptable

Shockingly poor service Our gas smart meter was not sending readings for over a year and when it was replaced they could not get a reading so tried to charge on a high estimated read for over a year adding potentially thousands to our bill but after complaining kindly offered 75 and then proposed a lower estimate based on a high user with no justification AVOID

40 increase in price after 12 months with no option of a reasonable tariff

I ve had mixed experiences with London Power over 3 years While interacting with agents like Alicia or Imogen was pleasant and efficient unresolved issues with billing and smart meters make me hesitant to fully recommend them The website is simple to use but the service can hit or miss Needs improvement overall

Did everything i asked and was patient made a slight error explaining that i will be charged exactly what i use when it is actually prepayment onto the winter months he did recover and explained this as i questioned

Very good customer service The only surprise is that when you move out next tenant gets letter from Octopus not MyLondonPower Needless to say Octopus bills will probably be higher