Mylondonpower Reviews

Few teething problems switching from EDF to Octopus but kept in the loop with regular emails from them Emina contacted me once teething problems were at final stage and sorted quickly and efficiently by her I m now a customer of Octopus Lovely friendly emails from her treated like a person and not a number which is refreshing If my initial positive experience continues I will be a very satisfied customer Thanks Emina

UPDATE to my previous review Terilee called me this morning and she was very nice and helpful letting me understanding better my usages She apologised and did a lot for me She changed my tariff to a lower one and gave me better advice on how to set the in Home Display which finally now is working We tried to get readings on my meter again but it only shows the day usage and that s why I couldn t understand what my consumptions were Someone is going to come to show me how to read the meter She also sent me the contract and reduced my bill using the new tariffs she put me on Thank you so much Terilee I really appreciate what you did for me today -------------------------------------------------------------I switched to them on 23rd of January as I read good reviews about them and they had the best tariffs I was on a prepayment reader and I asked to change it for a smart meter as they told me it would have helped me to save money and I would have got better tariffs On the 25th of February the engineer came to install the smart meter After installed it he said to wait 24 hours to see something on my monitor After 24 hours there was anything on my monitor and when I wrote them they said it could have taken up to 14 days So I waited After 14 days still nothing not even on my online account I could have seen my usage I called them again and they said there was a problem and would have fixed in 1 week That was on the 12th of March On the 19th of March still nothing and I wrote them again They said that they were looking into it and after a few emails until the 24th of March a day before my direct debit had to go through they said they could have cancelled the direct debit for March as there were still problems to get the readings from my meter On the 25th of March at 10 28 am I got an email confirming they cancelled the direct debit at 11 08 am what a miracle they sent an email saying that they finally got to read my meter and they charged me 301 kW for day and 167 kW for the night On my meter I could only read 302 kW So a total of almost 79 I live alone in a studio flat and I can tell you I was spending less with a prepayment meter I wrote an email immediately and they still didn t reply so I called this morning On the phone we tried to get the reading from my meter and it only shows 1 reading so where these 167 kW for the night come from They can t explain So I have to wait one more week to get info about the meter installed on the 25th of February in the meantime I m in debt with them I m going to contact Ofgem and Citizen Bureau Advice to try to get my contract cancelled as I m not getting the service I asked for Ah I was forgetting never received a contract either

Excellent polite and professional service I m new to London Power so I m them very good so far

Unlimited thanks to them for the quick work They worked very hard not laying hands and being able to return everything to me I would like to work with them again just because of their good attitude towards me

Unlimited thanks to them for the quick work It was the best service I have ever seen Now you know who to turn to for help

5 to James Smith at London Power parent Co - Octopus who explained explained all my bill the current price cap and referred me to the Martin Lewis site LP customer service is very good even if they do hide their telephone number away in small type on the bill Only negative is that when my fixed rate finished in January 2022 LP never offerred any other fixed rates This is crucial to keeping customers Never discussed or offerred up any rates in any phone calls since January 22

Talking to a Daniel just now who was very informative and advised me to stick to my current energy supplier till the issue of the fuel prices has settled before switching over in case I missed out on any deals that might be offered by them Thanks Daniel

Zara at London Power has been most helpful and very professional in dealing with my issues The customer service is great and so is the communication

Ellie was quick to respond and empathetic of my circumstances Ellie was able to resolve my problem to complete satisfaction a huge weight off my mind Thank you

Had past great service from London Power and once again Ellie was professional and helpful in helping me with my query