Natasha
N/A
Not Good - Bad customer service
First they opted not to do the NIE job for meSecond even though I opted to pay via Credit Card I was forced to pay via PayPal I did not want this Third They had to be reminded to refund my money after a two week wait Fourth they refunded via PayPal where I am now being subject to a further 2 week wait Overall TERRIBLE customer service
mr hurd
N/A
Please avoid and find someone else
If you have time to waist and money to loose do not hesitate Absolutely horrible I had to find someone else to do the job
Mrs d e simmons
N/A
Applied online after seeing on their
Applied online after seeing on their website No Hidden Charges No Extra s FREE Support 9am-9pm 6 days a week got the appointments and was advised without stamps in our passports we would not receive the NIE We are French residents and cannot obtain stamp in passport when driving across borders Asked for help in this situation and received extremely rude correspondence suggestion we were no aware of BREXIt and the 90 day rule Refused to refund any money even though we had to cancel appointments Would not recommend this company unless you want to waste 45 euros each Now going direct to the Spanish Consulate
Conor
N/A
Not what it says on the tin
Paid to get a booking in 24hrs never came When I complained I got an abrupt email with refunds Lol What a cowboy business
L2490
N/A
Very rude staff
Very rude staff They booked an appointment for me and forgot to contact me I confronted them and they yelled at me twice No refund They also caused a world of new troubles that I have to fix since I missed the appointment I can t just order a new appointment
Anonym
N/A
Disgusting filled information on forms
Disgusting filled information on forms for tie got turned away at police station because of their errors Visted police twice and the bank because of this Do not use them wasted my money on them ended up doing new forms myself
Anna Coen
N/A
Please please STOP DO NOT USE MY NIE
Please please STOP DO NOT USE MY NIE SPAIN we have had the worse experience ever We are any elderly couple and used them for our nie number well we have a holiday home near Vinar s they sent us 3 5 hours away to D nia ok not a problem but when being seen by a lady police officer she advised my other half that he had overstayed in eu refused to look at mine and sent us away We were so confused we knew in our own minds this was wrong but she was in authority we panicked and went back to Vinar s scared and worried We checked our passports and we had only been away from uk for 40 days total in a year I contacted nie there response apply again my response was we checked at border control spain and uk we are rights once again asked for assistance from my nie to be told we were still wrong STAY CLEAR OF MY NIE
juanitas koky
N/A
One of the rudest business owners I
One of the rudest business owners I have ever come across There are so many bad reviews about this company but I decided to give them a try When I asked about the reviews and THANKED HER FOR BEING SO HELPFUL she refunded my money and threatened me with a denouncer while calling all of her clients that had issues from her application filling or their own issues IDI OTS AS SOMEONE WHO RUNS A BUSINESS THIS IS DISGRACEFUL BEHAVIOUR AND ALL THE BAD VIEWS ARE COMPLETELY WARRANTED IN MY OPINION Save your money and give it to someone who appreciates your business
Jake Fearn
N/A
Extremely rude customer service I asked
Extremely rude customer service I asked for a refund and got one thankfully They took my payment asked for a copy of my passport then didn t contact me for a full week After politely asking whether they could update me on what is happening now I received very rude responses stating that is not how it works in Spain we will not update you we will just let you know when you get an appointment You can t take peoples money then not contact them not tell them what they need to do next in this complex process and just expect them to hang on and wait and then be rude to them about it I am shocked at this very poor customer services which involved personal attacks and abusive emails
Susen Bolz
N/A
The worst customer service ever
The worst customer service ever They are so unfriendly and unhelpful Recieved the required documents only 1 day before my appointment ON A SUNDAY when every bank is closed and most copy shops are closed I asked for a partial refund since I had to do all the paperwork myself and they were so rude and not understanding I didn t get even 1 euro refund