Tiekom Reviews

DO NOT USE TIEKOM

NO INTERNET FOR THE LAST THREE WEEKS Our internet went down just after Christmas and we reported it to Tiekom Tiekom lied to us saying that a major mast failure had occurred We checked at a the Movistar shop in Valverde our local town and was told that there were no problems We were then told that the only solution was to have a new router which three weeks later has not even been sent I raised five support tickets on the Tiekom site and Tiekom have deleted four of them and marked one as resolved The customer services rep at Tiekom blocked us on Wattsapp We were proimissed return phone calls and never ever received any Up until yesterday - 9th Jan 2023 - our service contract with Tiekom was showing as current and in the last 24 hours Tiekom have unilaterally cancelled it During this time my wife had a heart attack and due to lack of internet we were unable to call an ambulance and I was unable to communicate with the hospital after my wife was admitted We have since been spending 5 00 per day on mobile phone internet which is too slow to be of much use We are demanding full compensation for our lost service and the money we have spent on mobile phone internet which is currently around 100 00 and rising daily WE WOULD STRONGLY ADVICE USING A PROVIDER OTHER THAN TIEKOM WE ARE NOW LOOKING FOR A REPLACEMENT

HORRIBLE customer service from what used to be a good company for roaming

Sad Tiekom no longer offer the roaming package that was so good for travellers This change was due to roaming laws which is fair enough but the way the company handled it was absolutley horrific They gave their loyal customers 3 days notice that the service would be capped going forward then cut off the service completely the day BEFORE they said they would I have been trying to contact them for 3 days with no luck Shame that a company can suddenly turn their back on their customers They have left me in a remote location without any way to contact the outside world if something goes wrong Absolutley awful

Tiekom refuses to port two established mobile numbers

I moved to Benajarafe Malaga in Sept 2023 Tiekom provided 5G internet via a home modem at my apartment They also provided two SIMs for mobiles Their written terms confirmed portability for the mobile numbers if I switched to another provider Please note the terms specified on their website I have now switched all my services to Movistar at my new address but Tiekom refuses to port the two mobile numbers This means I must change my established mobile numbers which are well known to all my contacts Tiekom has breached the terms as referenced above

Excellent value for the Tiekon New Data

Excellent value for the Tiekon New Data SIM with 300Gb data 40 including international roaming per month Recommend

I was helped very well and quickly to

I was helped very well and quickly to get this product The emails were answered quickly and the activation went quickly thanks Nerea Fern ndez

Great to deal with professional

Great to deal with professional responded quickly to my emails One area for improvement might be the phones I called on a couple of occasions but no answer Also would be good if an app could be developed

Quick easy and great quality

Needed internet quickly as I work from home and was still waiting for my NIE and Spanish Bank account I ordered Tiekom on Wednesday and on Friday afternoon I m already connected speeds are great as advertised Definitely recommend

While still waiting for my Spanish bank

While still waiting for my Spanish bank account Tiekom had no problem with that and arranged a installation within 48 hours the engineer was amazing I asked him to keep the cables hidden and he went the extra mile to do that Speed 600mb as they said it would be I would recommend this company to anyone who needs quality and great people skills And I mNot normally one for writing reviews

Extraordinary customer service

Extraordinary customer service Tried Vodafone and Movistar in Spain and was completely frauded by both Paid for 600mg and got 5-15 some days Ask for refunds and used 6 months to be paid 1 euro No customer service Contacted this company and had installation within 3 days guaranteed and could select the date of my installation Customer service by phone and by WhatsApp made it simple and easy - the professionalism is unheard of here in Spain Also got 1 GB line now for my work Truly recommended No