Napo Reviews

Very impressed

This has got to be the easiest company I ve ever dealt with Claiming is simple the vet did it all after I initiated the claim including a follow up claim for the same condition a week later Notified by Napo of the outcome within 24hrs on both occasions and money reached my account on the same day Highly recommended thank you

Dental Cover

One of the only insurance providers that cover dental Claim was a painless process with minimal involvement from us just a quick online form and wait a few weeks for a decision The dental procedure was fully covered to our relief Premiums did go up by double in the second year but grateful to have dental cover

Our dog was eventually diagnosed with a

Our dog was eventually diagnosed with a thyroid condition Napo have been great in meeting our lifelong claim We will have to wait and see if the premiums rise to meet the cost of treatment

This company is impressive

This company is impressive I had an ongoing claim for a first time illness for my dog It s been a very upsetting and anxious time for us This year only a few months ago I took out my policy with Napo and found myself having to claim unexpectedly for my dog as he has undergone investigations at a referral centre a new diet and medication Napo have paid my claims speedily and without question What s more they have always sent me an email updating me and wishing my dog a speedy recovery Whilst I never ever wanted to make a claim circumstances dictated otherwise Napo have provided a first class service giving me the confidence and knowledge they were taking care of everything Thank you Napo Lisa

Good customer service

Very responsive customer service I had an issue with this new insurance not starting on the day I chose it to start I immediately contacted the customer service and Deniz was very helpful in getting this sorted out in just a couple of minutes

Very reassuring

I was seen promptly Had been understood well Got advised well and in good detail I was thankfully reassured Very impressed Only downside for me personally is I don t really understand technology so needed a little help to find how to initially contact But was easily downloaded to my phone

Faultless company

I can t fault napo at all My 14 month old dog became seriously ill and passed away Not only was the 10 500 bill covered I had 16k coverage I also recieved a rose bush and personalised card from them Their staff are amazing to deal with through email and phone calls I instantly switched all my other pets insurance to them This is the only pet insurance company I ll use

The claim process was easy to access

The claim process was easy to access and the whole procedure would have been easy had my vet put the correct info on their form However the Napo team have been helpful and supportive guiding me through the issues which has resulted in my claim being paid Thanks Napo team you rock and will be staying with you when my current policy expires later this month

The vet I spoke to was very re

The vet I spoke to was very re assuring kind and gave advice Quick and easy process