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customer
Easy to access
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Purelypetsinsurance Reviews
Purely Pets Insurance | Pet Insurance For Any Budget | Award Winning
AI Review Summary
Based on 140 reviews
Customers consistently report very positive experiences with Purely Pets insurance, highlighting easy sign-up, competitive pricing, friendly staff, and straightforward processes. However, a substantial number of reviews detail severe dissatisfaction with claims processing, citing slow payouts, poor communication, and unhelpful handling. The company appears easy to buy from but unreliable when customers need to claim.
What customers love
- Easy to sign up
- Simple administration
- Good coverage
Common concerns
- Slow claims processing
- Unhelpful claim handling
Last updated 2 weeks ago
P
Peter
Easy to choose from the various
Easy to choose from the various options Simple admin and reasonable cost
A
Amanda Bell
Information given in a friendly and
Information given in a friendly and easy to understand format Thank you so much
M
Mark
Good prompt efficient service
Good prompt efficient service Friendly staff matter handled well
P
Philip Newman
Easy to purchase and the portal with
Easy to purchase and the portal with documents and policy saves me time trying to find where I stored the policy etc
G
G Purdie
Very competitive price
Very competitive price and an easy to use website
M
Mr Eric Burn
Pet insurance no hassle
Easy to get into and follow Questions quick to answer and price results given right away no hassle
L
Louise
Great value for money compared to other
Great value for money compared to other renewal quotes
K
Kathryn
Fast friendly service
Fast good value pet insurance arranged quickly over the phone
J
Jon Pryce
Quality Customer Service
Called today to get an update on existing claims Tom took my call and was incredibly helpfull I am now up to speed thanks to the efficient service provided 10 10
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