Neilson Reviews

neilson.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
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H

Sivota

Stayed at the beach resort in Sivota in Greece Very well managed and clean establishment tremendous food and the enthusiasm of the staff was genuine and impressive Excellent position and lush vegitation make it very attractive too Lots of steps to keep you fit No wonder this resort has the highest percentage of return visitors
J

A Great Base for Skiing

We had a lovely stay at the Dolomites Inn in Val di Fassa Our room had everything we needed and was very comfortable The staff were friendly and helpful The bar served good beer and a range of other drinks although the ice machine was out of order over Christmas which was unfortunate but I am sure ice could have been made or bought via other methods Meals were tasty and we always had enough food The house wine was very drinkable and over the week the co-ordination and timing of food delivery improved The sauna was excellent The ski bus stopped right outside the hotel and took you to the lifts in a couple of minutes The boot room was excellent We had a great time
J

Amazing but could do with more capacity on activities

Overall a great holiday all the staff were amazing especially the activity staff who were encouraging and super energetic Only downside was many of the activities were booked up within an hour of the welcome talk and there was no action to increase the capacity which was annoying Apart from that great holiday
C

Be thankful you chose Neilson over Mark Warner

We have had many good holidays with Neilson - traveling with a group of friends for a mid- May break This year we were persuaded to go with Mark Warner instead What a mistake They have only just admitted the holiday is cancelled but are not offering a refund credit note - just a like for like offer for next May or a credit note to rebook at some other pointi in summer 2020 or 2021 They will seemingly not give us our money back under any circumstances You are lucky that Neilson are going to give yours back at some point in the future Personally I wouldn t have a problem waiting for a refund to give Neilson a lifeline I just want everyone that is slamming Neilson to know how much worse Mark Warner is - in case you thought of changing brands
J

Lavante Beach

Excellent hotel Neilson staff activities Very clean good food and well organised Only criticism was incredibly loud music from the gym which meant often unable to hear tennis coaches on adjacent courts
S

Glitches with Neilson booking system - but all worked out well eventually

We tried to book a holiday for 2024 The website didn t complete the transaction on 2 occasions so when we tried to contact the help line as it advised The office was closed Perhaps it should have said contact office on Monday and given opening hours After some perseverance we managed to book the holiday Our experiences with Neilson on the actual holidays have been excellent it is just this booking that we have had trouble with
S

Baia dei Mori

Great week away all the Neilson treats and activities you would expect Great Sailing and water sports Frostie and his team couldn t do enough for you Only things that let this resort down were a huge hill before you start any cycle ride and the food was the equivalent to a basic 3 star all inclusive
E

We love Neilson holidays Baia Dei Mori

We love Neilson holidays and especially Baia Dei Mori in Sardinia The club is a good small enough to be friendly size and beach is beautiful Activities are well run and kids club great fun Local Italian staff are also very nice Always lovely to see familiar faces every year Pietro Gianni Franco and of course Cipo and Frosty You really feel they want you to have a great holiday The only reason I have not given 5 stars is because the facilities are starting to age and some investment is needed in the infra structure Small maintenance issues in the room that will start to become a bigger issue soon and new kit needed on the beach next year But if you want a relaxed activity holiday this is the place
K

Great Neilson holiday in Airone village

Great Neilson holiday in Airone village with great staff and food Only problem is why is the tennis graded green blue red and black and the windsurfing is beginners or tricks fast tacks daggerless board so called intermediate CAN we please please have something inbetween Maybe basic intermediate and advanced intermediate or do we just go away and come back after 5 years practice Signed a frustrated want to be wind surfer
M

Messini Beach club

Day 5 of holiday and whilst booking meant lengthy waits on phone all staff both during booking and here in resort excellent Hand sanitiser provided at all touch points face masks and gloves at meal times provided and they are now offering lateral flows in resort before journey home at 30 euros per person so no need to bring with you Tea and coffee sugar and cream for coffee with kettle in rooms Small fridge in rooms Shower gel in bathroom and hand soap plus small courtesy supply of shampoo conditioner Shop has plenty of sun cream if you run out beach shoes etc Loving resort and all the activities and hot shots a hit for our Son We haven t ventured out because of Covid but those that have have enjoyed local bars and restaurants Another great Neilson experience

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