Nexcess Reviews

Fully Managed Hosting Services | Nexcess

nexcess.net
3.70
123 reviews
Great Rating
Based on 123 user experiences

Rated 3.70 out of 5 by 123 Happy Customers

48.8%
16.3%
7.3%
11.4%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

The majority of reviews report consistently fast response times and high-quality, helpful technical support. Several customers highlight smooth migrations and effective problem resolution as major strengths. Conversely, a significant number of negative reviews cite unexpected service termination, prolonged downtime, and issues with billing or account activation. Some users also point to platform bugs and concerns about the value and transparency of certain plans.

What customers love
  • Fast response time
  • Great technical support
  • Smooth migration
  • Helpful staff
  • Reliable uptime
Common concerns
  • Unexpected account termination
  • Extended downtime
  • Billing issues
  • Platform bugs
  • Opaque pricing

Last updated 1 week ago

C

Had an issue when updating the PHP

Had an issue when updating the PHP version of my site and afterward when I tried to load a backup the Nexcess portal crashed Customer support was helpful although it took a bit more time than expected to revert to an older backup and bring back the old PHP version
K

Early Review but really happy with Support and Hosting Plan

So far we are completely pleased with our hosting plan more specifically the technical support we ve received The support team has responded rapidly and each ticket that was opened was resolved within hours Probably sooner had we responded more rapidly ourselves All in all totally excited to have found a good hosting company and hope that things continue to run so smoothly
R

I love Nexcess

I have been a customer of Nexcess since 2015 and typically have such great service I was having trouble with my I themes and it took three weeks to get it straight It was a word press issue and just took the time to reach the right tech support to get help Rest assured this is not typical of the service rendered by Nexcess
D

Nexcess Review

I have used Nexcess for several years now ever since I inherited the website I currently run Nexcess has always been very knowledgeable and help when I ve run into issues that I really haven t a clue what to do with as I said above I inherited the site so I basically just maintain it for other s use and pray it runs well - and Nexcess makes that happen
R

Very easy to use

Very easy to use Many options
E

It took time but we got everything

It took time but we got everything taken care of
L

I reached out with issues questions and

I reached out with issues questions and you responded with answers
C

Provided repeated replies and follow-up

Provided repeated replies and follow-up during the days involved to sort out multiple problems dealing with a new website new hosting and domain difficulties Job well done especially Sathya
C

Always quick to respond

Always quick to respond And helpful Some downtime issues but most of the time is super
K

Almost perfect

I have an ongoing error issue it doesn t affect my site that makes me weary and support can t seem to find a fix so the ticket remains open that s the only reason I don t give Nexcess 5 stars other than that I really think Nexcess is excellent

About Nexcess

Managed hosting services optimized for WordPress, Magento, and ecommerce. Elevate your business, scale without upsells. Fast speeds, 24/7/365 support.

United States

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