Nexcess Reviews

I recommend Nexcess a reliable company

I have been working with them for 3 years I must say that the technical support guys always work hard to solve the problems that are reported to them Sometimes the answers arrive a little late but they are human and sometimes they will certainly have many tickets to handle I recommend this company because I find commitment competence and courtesy

Nexcess support has gotten better and

Nexcess support has gotten better and better The problem was clearly outlined followed by clear solutions Then Nexcess support consistently provided support towards solving the problem and in this case saving us from incurring additional costs something you don t see with other hosting companies

Everything I need to keep my Magento

Everything I need to keep my Magento beast contained and under control Nexcess makes it seem easy

Fast Resolution Terrific attitude A

Addressed my issue quickly Professional and kind attitude Didn t make me feel like a dummy because I m a marketer not a developer A

We submitted an online request for

We submitted an online request for adding out of office replies to our emails The response was almost immediate We were very pleased at the speed and accuracy of the response

My issue didn t get resolved

My issue didn t get resolved but your support professional Mike James was outstanding Please give him a bonus and raise He deserves it You need more people like Mike in customer facing roles

Reliable and Trusted Hosting 12 Years of Exceptional Service with Nexcess net

I have hosted the majority of my client s websites at Nexcess net for 12 years Their customer service is par none They have become a technical partner that I can rely on Highly recommend this company

My experience didn t start out great

My experience didn t start out great Whoever saw our ticket closed it without reading it They called it spam even though we used the same Subject in the ticket for several other tickets We have the Word Press option with Nexcess and we cannot setup our own out of office replies So the person who read the initial ticket closed it without examining the ticket This has happened before so we have to check to make sure Nexcess actually helped us or ignored us But when I called Zac was very helpful and apologetic for the situation and created out of office reply immediately Great work by Zac and poor work by Management at Nexcess in communicating to their Help Desk that some accounts cannot create their own out of office replies Why we can t is another issue altogether

My Freelance Marketing Experience

I had a great experience working with everyone but especially dealing with Luke He was the greatest and was very patient and answered all of my questions

My experience was okay

My experience was okay This is all new to me but I ve had no problems with Nexcess