Nexcess Reviews

Fully Managed Hosting Services | Nexcess

nexcess.net
3.70
123 reviews
Great Rating
Based on 123 user experiences

Rated 3.70 out of 5 by 123 Happy Customers

48.8%
16.3%
7.3%
11.4%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

The majority of reviews report consistently fast response times and high-quality, helpful technical support. Several customers highlight smooth migrations and effective problem resolution as major strengths. Conversely, a significant number of negative reviews cite unexpected service termination, prolonged downtime, and issues with billing or account activation. Some users also point to platform bugs and concerns about the value and transparency of certain plans.

What customers love
  • Fast response time
  • Great technical support
  • Smooth migration
  • Helpful staff
  • Reliable uptime
Common concerns
  • Unexpected account termination
  • Extended downtime
  • Billing issues
  • Platform bugs
  • Opaque pricing

Last updated 1 week ago

S

My experience was okay

My experience was okay This is all new to me but I ve had no problems with Nexcess
E

My Freelance Marketing Experience

I had a great experience working with everyone but especially dealing with Luke He was the greatest and was very patient and answered all of my questions
S

My experience didn t start out great

My experience didn t start out great Whoever saw our ticket closed it without reading it They called it spam even though we used the same Subject in the ticket for several other tickets We have the Word Press option with Nexcess and we cannot setup our own out of office replies So the person who read the initial ticket closed it without examining the ticket This has happened before so we have to check to make sure Nexcess actually helped us or ignored us But when I called Zac was very helpful and apologetic for the situation and created out of office reply immediately Great work by Zac and poor work by Management at Nexcess in communicating to their Help Desk that some accounts cannot create their own out of office replies Why we can t is another issue altogether
E

Reliable and Trusted Hosting 12 Years of Exceptional Service with Nexcess net

I have hosted the majority of my client s websites at Nexcess net for 12 years Their customer service is par none They have become a technical partner that I can rely on Highly recommend this company
C

My issue didn t get resolved

My issue didn t get resolved but your support professional Mike James was outstanding Please give him a bonus and raise He deserves it You need more people like Mike in customer facing roles
S

We submitted an online request for

We submitted an online request for adding out of office replies to our emails The response was almost immediate We were very pleased at the speed and accuracy of the response
C

Fast Resolution Terrific attitude A

Addressed my issue quickly Professional and kind attitude Didn t make me feel like a dummy because I m a marketer not a developer A
Q

Everything I need to keep my Magento

Everything I need to keep my Magento beast contained and under control Nexcess makes it seem easy
M

Nexcess support has gotten better and

Nexcess support has gotten better and better The problem was clearly outlined followed by clear solutions Then Nexcess support consistently provided support towards solving the problem and in this case saving us from incurring additional costs something you don t see with other hosting companies
C

I recommend Nexcess a reliable company

I have been working with them for 3 years I must say that the technical support guys always work hard to solve the problems that are reported to them Sometimes the answers arrive a little late but they are human and sometimes they will certainly have many tickets to handle I recommend this company because I find commitment competence and courtesy

About Nexcess

Managed hosting services optimized for WordPress, Magento, and ecommerce. Elevate your business, scale without upsells. Fast speeds, 24/7/365 support.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Nestify
4.10 (84) · nestify.io
2
Rapyd
4.67 (57) · rapyd.cloud
3
Satisfyhost
4.88 (49) · satisfyhost.com
4
T35hosting
3.00 (2) · t35hosting.com
5
Xcloud
0.00 (0) · xcloud.host
6
Wpxhosting
3.75 (118) · wpxhosting.com
Looking for Nexcess alternatives? We've ranked 6+ similar companies by reviews.
View All Alternatives