Nexcess Reviews

Fully Managed Hosting Services | Nexcess

nexcess.net
3.70
123 reviews
Great Rating
Based on 123 user experiences

Rated 3.70 out of 5 by 123 Happy Customers

48.8%
16.3%
7.3%
11.4%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

The majority of reviews report consistently fast response times and high-quality, helpful technical support. Several customers highlight smooth migrations and effective problem resolution as major strengths. Conversely, a significant number of negative reviews cite unexpected service termination, prolonged downtime, and issues with billing or account activation. Some users also point to platform bugs and concerns about the value and transparency of certain plans.

What customers love
  • Fast response time
  • Great technical support
  • Smooth migration
  • Helpful staff
  • Reliable uptime
Common concerns
  • Unexpected account termination
  • Extended downtime
  • Billing issues
  • Platform bugs
  • Opaque pricing

Last updated 1 week ago

J

Always good and prompt service

Always good and prompt service They fixed my web site problem in moments As they always do Happy to recommend them strongly
L

They are always there to quickly

They are always there to quickly resolve any issue that comes up from an update gone bad 24 7 phone support is most appreciated
G

Nexcess is an amazing partner

Nexcess is an amazing partner For years now their dependability has been 100 One of my best business decisions
F

There is no one better

The absolute best customer and technical service in the industry Available at all hours they solve and help with all issues that come up I would not consider another option
J

A True Partner

I am a graphic designer for print and web I m skilled at building websites and providing my clients with the functionality that they want need My expertise in how a server works or technical aspects of hosting so finding a trusted partner in that area is of utmost importance My need is for someone who will actually fix the problems not just tell me how I can do it myself Nexcess has continuously provided that service for me The majority of the support techs do exactly what I need them to do Been a customer for over 10 years and I don t have any plans on changing
C

Overall it was a great experience

Overall it was a great experience The only issue is that were changes were supposed to stay dormant until approved and then released to the live site and the changes went live as they were done not sure what happened there They did work hard to ensure everything we wanted was changed and on very short notice I really appreciated their services As someone that couldn t make the changes myself I am super thankful
C

I was so relieved that someone answered

I was so relieved that someone answered the phone when I called to get support to have my website runs efficiently The agent was patiently listening to me I wasn t sure how to explain what I needed but she gently asked me for two pieces of information When she couldn t complete the task because it needed another department to hand that step She asked me to send in a ticket By the time the ticket got there another agent took it and emailed me to reassure me they will handle it When he was done he sent me another email to confirm and explained my next step Thank you soooo much for mitigating my anxiety
M

I just have to thank Nexcess

I just have to thank Nexcess A wonderful hosting company that truly exists to help customers They always carry out with excellence all necessary technical requests which are often urgent and desperate Once again I say that I only have Nexcess to thank Thank you for existing Yours sincerely Marcelo Pereira TomazCo-founderIMOVELSEARCH THE RIGHT SEARCH
M

Very quick and efficient service

Very quick and efficient service Their tech support was fast to respond always polite and never made me feel dumb when asking questions about stuff I probably should know about
R

Great assistance with an SSL issue

Shobin not only resolved the issue I was having with SSL certificates but also explained the steps I could take to resolve the issue myself in the future

About Nexcess

Managed hosting services optimized for WordPress, Magento, and ecommerce. Elevate your business, scale without upsells. Fast speeds, 24/7/365 support.

United States

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