Nexcess Reviews

Fully Managed Hosting Services | Nexcess

nexcess.net
3.70
123 reviews
Great Rating
Based on 123 user experiences

Rated 3.70 out of 5 by 123 Happy Customers

48.8%
16.3%
7.3%
11.4%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

The majority of reviews report consistently fast response times and high-quality, helpful technical support. Several customers highlight smooth migrations and effective problem resolution as major strengths. Conversely, a significant number of negative reviews cite unexpected service termination, prolonged downtime, and issues with billing or account activation. Some users also point to platform bugs and concerns about the value and transparency of certain plans.

What customers love
  • Fast response time
  • Great technical support
  • Smooth migration
  • Helpful staff
  • Reliable uptime
Common concerns
  • Unexpected account termination
  • Extended downtime
  • Billing issues
  • Platform bugs
  • Opaque pricing

Last updated 1 week ago

S

Amazing Customer Service

The gentleman that I spoke with was clear concise and patient with me He understood the issue and knew exactly how to fix it What a refreshing experience to have a Customer Service Rep actually be helpful and very nice Unfortunately I didn t get his name but wow what great Customer Service
J

Nexcess migration team is Top-Notch

Nexcess migration team is Top-Notch experts developers solving Magento requirements fast and precise always going the extra mile to assist me making the impossible possible Tech support always answer fast polite and solve any issues in no time I highly recommend Nexcess for all hosting needs
T

Nexcess deserves my 5 stars

Nexcess deserves my 5 stars Easy to use and fast WP hosting I have been using their hosting for the past months and all I can say is that they give me peace of mind from easy backup to site management and all I have used other WP hosting but I will stick to Nexcess Thanks for the good service My only comment is some support staff are not knowledgeable Well it s normal even for other hosting providers I hope Nexcess will train better staff But their system and hosting it s all good
D

Your support staff was very quick and

Your support staff was very quick and efficient about taking care of my concern They kept me updated in the process and really did a great job
C

Great customer support experience

The support team was very responsive and helpful The team was able to solve my issue Overall I am very satisfied Special Thanks to Mohammed Bibin Shibu and Matthew who responded to all my questions and followed up with progress until the request was completed
C

Great experience

Very fast and professional They solved our problem very quickly and were very kind
J

Excellent Tech Support

Happy to leave you a good review Your super power is great customer service That sets you apart from many competitors Having great tech support is a big investment for any business But it is the one area where companies can differentiate themselves - which drives customer loyalty Customers are growing tired of endless shiny new features many of which don t work But they never tire of great support from real people
P

Beyond and Above any expectation

Nexcess support team are knowledgeable swift flexible and beyond helpful They have addressed my issues with speed and informative approach giving me feeling of being personally cared for I cannot express our gratitude to the level of service they provide every time we need them and 5 stars are just too few to commemorate all they deserve
R

The young lady who helped me made me

The young lady who helped me made me feel at ease and she was very patient and professional with ne She nade everything seems so clear and essy to understand She s a valuable asset to the company and deserves a raise and promotion
T

Nexcess is an excellent value in both

Nexcess is an excellent value in both price and support Their price to host a website is great but the support is even better They will help you with everything and that is important to me because I m not familiar with the technical stuff They keep in communication with me and have always solved any problems as well as keeping my SSL up to date

About Nexcess

Managed hosting services optimized for WordPress, Magento, and ecommerce. Elevate your business, scale without upsells. Fast speeds, 24/7/365 support.

United States

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