Nexcess Reviews

Fully Managed Hosting Services | Nexcess

nexcess.net
3.70
123 reviews
Great Rating
Based on 123 user experiences

Rated 3.70 out of 5 by 123 Happy Customers

48.8%
16.3%
7.3%
11.4%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

The majority of reviews report consistently fast response times and high-quality, helpful technical support. Several customers highlight smooth migrations and effective problem resolution as major strengths. Conversely, a significant number of negative reviews cite unexpected service termination, prolonged downtime, and issues with billing or account activation. Some users also point to platform bugs and concerns about the value and transparency of certain plans.

What customers love
  • Fast response time
  • Great technical support
  • Smooth migration
  • Helpful staff
  • Reliable uptime
Common concerns
  • Unexpected account termination
  • Extended downtime
  • Billing issues
  • Platform bugs
  • Opaque pricing

Last updated 1 week ago

D

They promptly assisted me with several

They promptly assisted me with several small issues on my website including some problems I didn t even know existed Quick helpful and friendly who could ask for more
C

Best Hosting Support In The Industry

I host over 45 websites with Nexcess The websites I host and work on range from WordPress to Magento Nexcess has provided me with top notch services and support for over 5 years After trying multiple other hosting companies throughout the years Nexcess services and support are the best in the industry After the acquisition and merge with Liquid Web The services pricing and features have only gotten better As a agency partner Nexcess is a invaluable asset in daily operations - Dan S Clemson Web Design
M

Highly recommend

The setup was easy and straightforward The support team responded very quickly to my needs I was very satisfied with my initial dealings with the company
G

The best webhost in terms of customer support

The support from Nexcess are very helpful whenever I have a problem I know I am in good hands If you need reliable hosting with outstanding customer support I would definitely recommend Nexcess
N

I like how they are responsive in

I like how they are responsive in helping out their clients with any issues
C

Thank you for being proactive and

Thank you for being proactive and helping us renew the SSL certificate for our domain
C

Absolutely Amazing

They have the most responsive customer service team They reply swiftly and make sure you have the help you need Sometimes multiple reps assist you at the same time their teamwork to make sure the customer is taken care of is second to none My website runs great and I owe a big part of that to the amazing individuals at Nexcess
K

I have been using Nexcess for around 6 years

I have been using Nexcess for around six years The duration with them has been flawless with no complaints Whenever I have been stuck which is also rare their service team has gone way beyond and helped me to retrieve the situation I can say that their free support is far better than other provider s paid support There was a current situation where the problem was complex and needed several handovers internally but not once did they ask me to repeat what I had explained to the previous engineer This is a true example of a mature organization with mature systems KUDOS I love doing business with you
E

Always a fast and helpful team

Always a fast and helpful team Fast hosting and superior team knowledge when it comes to WP and WooCommerce
H

great support team

great support team they always fix my issues

About Nexcess

Managed hosting services optimized for WordPress, Magento, and ecommerce. Elevate your business, scale without upsells. Fast speeds, 24/7/365 support.

United States

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