Nexo Reviews

The Right Place For Your Crypto • Nexo

Crypto nexo.io
3.52
143 reviews
Great Rating
Based on 143 user experiences

Rated 3.52 out of 5 by 143 Happy Customers

42%
14%
14%
14%
15.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I don t really have a lot to comment

I don t really have a lot to comment on I had savings with NEXO who looked after them exceptionally well Would recommend NEXO to anyone that has some idle cash and desires a far greater return than banks in Australia offer
R

Overall good

Overall good but should let us know the airdrop schedule quantity of LUNA2 for origin USDT and LUNA holder Also we should be able to stake LUNA2 to get rewardWe can only sell it in Nexo now
D

Review of app

Not sure what date this is for but Nexo seems to be a very easy and functional crypto app Wish they would have more assets to buy and trade with and also any crypto that you are allowed to purchase you should be able to move around to other wallets or top up from other wallets
J

Although my account is presently

Although my account is presently restricted generally speaking things go smoothly
S

I am not verifying my address why

I am not verified identity and address I am stuck please help
J

You are not protected

Having used my card online and required to go through extra security to process transactions I wrongly assumed Nexo had good security procedures My card was then used fraudulently and after months of communication I have only been able to claim back about half of what was taken This has meant I m hundreds of pounds now out of pocket I had been rather happy with their service until now I certainly won t ge recommending their service going forward Update to Nexo response I take responsibility for my end of the security I have not given my details to anyone The fraudulent activity happened in Greece on a website i have never visited Had you requested 2FA like you suggested then none of the transactions would have gone through I have to do the additional security all the time why were the fraudsters exempt You are not out of pocket from this I am You advised me how to claim from Mastercard Which has got some of my money back thank you But I m still short hundreds of pounds I have a relationship with you not Mastercard and I feel you are just passing the buck You have made mulitiple times more from my account than the hundreds I am still short Not making me whole I can only assume my custom is not valued It has been over 24 hrs and I have not had any further correspondence from you I gave you this time as you said you were going to reach out to me again This has not occurred and only reinforces my above point Further update Nexo have tried hard to get back what they can I am still not whole so I can t give 5 stars but I have increased their star rating to recognise their efforts
D

after posting this review my money finally appeared in the account

I made a 5000 euro sepa transfer to nexo on Monday Today is friday and i still dont see my money in my nexo account I asked to the chat support They told me to send an email with the pdf of the transaction I did it I have not received any response I think nexo stole my money update after posting this review my money finally appeared in the account
A

Just truth

Just truth I see the customer service team change over time as your nexo tolkens grew so did nexo I was there when tiny and amazingly helpful Then not so much And I still am absolutely not satisfied with my loss as there are ways which nexo wouldn t consider and I had police on email repeatedly I spoken to them however I let that go given the time I had changed account Nexo was doing well I feel the customer services too quick to push faqu links an how could they stop any loss TERMS SHOULD BE READ However as stated they are still here after ftx I wasn t happy as 3x I contacted regarding non recept of email In the end I had a very good outcome there 2 3 ain t bad But could and must do better however they seem to have bought in some very good practices Now USA not a focal point I trust the company will continue It s not perfect bur definatly doing ok right now
K

Forced exchange scam

Nexo is running scams in the form of forcing it s customers that own GPB to forcefully exchange it on their platofrm for a worse rate than their own bank would They would NOT let me withdraw my GBP to my bank and told me to withdraw it in EUR forcing me to exchange in the horrible rate they offered I lost 16 due to an error on THEIR end The least they could have done is compensate me for the worse rate they offered me than my bank would have but they chose not to They say it s on their bank s side but this is bull It s your platform you could have exchanged the GBP to EUR or did something about it so it s not sudge a horrible rate Edit Nexo is going to head and refunded me the amount that they upcharge me after I complain about a little trust pilot But complaining in the support chat got me nowhere which is simply quite sad next to that I ve always been happy with nexo and their services And I hope to use the services for a long time and that this doesn t happen again because it s not fair big forced to change from one currency to another one to a draw your money while you can accept that one currency in your bank
J

I am always satisfied

I am always satisfied I deposited ETH coins through the wrong network Still I am waiting for your company to adopt the Binance Smart Chain BSC network for ETH transfer

About Nexo

Nexo is the all-in-one crypto platform where you can buy assets, earn interest and borrow against them or swap between 300+ pairs. Get started now!

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Frequently Asked Questions

Nexo is a leading all-in-one digital assets institution that functions primarily as a crypto-backed lending platform. Its core services include Instant Crypto Loans, allowing users to borrow cash or stablecoins against cryptocurrency collateral; a High-Yield Earn Product for earning daily compounding interest on crypto and fiat; an integrated Exchange Service for swapping hundreds of crypto pairs; and a Crypto-Backed Credit Card for spending without selling digital assets.

Nexo's Instant Crypto Loans allow users to leverage their cryptocurrency holdings as collateral to obtain liquidity. By depositing supported digital assets, clients can instantly access cash loans in fiat currency or credit lines in stablecoins. These funds are typically disbursed to a bank account or digital wallet within minutes. A key feature is that no credit checks are required, as the loan is secured entirely by the user's crypto collateral.

Nexo implements a multi-layered security framework to safeguard client assets. This includes military-grade custodial insurance through partners like Ledger Vault and BitGo, real-time attestations of liabilities, and the storage of the vast majority of funds in offline cold storage. Furthermore, Nexo adheres to rigorous regulatory standards and holds licenses and registrations in multiple jurisdictions, contributing to its institutional trustworthiness.

The NEXO token is the native utility token of the Nexo ecosystem. Holding NEXO tokens within the platform grants users access to an enhanced loyalty program with tiered benefits. These benefits typically include higher interest rates on savings products, lower interest rates on loans, and additional rewards. The token also incorporates a profit-sharing mechanism, where a portion of the company's profits is distributed to eligible NEXO token holders.

Nexo serves a broad global audience, ranging from individual cryptocurrency enthusiasts and traders to institutional clients. Its services are designed for users seeking to earn yield on idle digital assets, those requiring instant liquidity without selling their crypto holdings, and institutions in need of sophisticated digital asset management tools. The platform's value proposition is financial empowerment through efficient and secure access to crypto-backed financial services.

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About Nexo

Nexo: A Comprehensive Overview of the Leading Crypto-Backed Lending Platform

Nexo operates as a prominent all-in-one digital assets institution, providing a sophisticated suite of financial services primarily built around cryptocurrency. At its core, Nexo functions as a crypto-backed lending platform, allowing users to leverage their digital holdings without selling them. By depositing supported cryptocurrencies as collateral, clients can instantly access cash loans or stablecoin credit lines, enabling liquidity while maintaining potential exposure to asset appreciation. This model has positioned Nexo as a bridge between traditional finance and the dynamic world of digital currencies.

Core Products and Services

The platform's ecosystem is designed to be comprehensive, catering to both individual and institutional clients. Its primary offerings include:

  • Instant Crypto Loans:Users can borrow against a wide range of cryptocurrencies and stablecoins. Loans are disbursed in fiat currency or stablecoins directly to a bank account or digital wallet, often within minutes, with no credit checks required.
  • High-Yield Earn Product:Nexo offers competitive interest rates on idle crypto and fiat assets. Users can earn daily compounding interest on over 30 different assets, with flexible terms and the added benefit of instant liquidity.
  • Exchange Service:An integrated swap feature allows for instant exchanges between hundreds of cryptocurrency pairs, providing seamless asset conversion within the Nexo ecosystem.
  • Crypto-Backed Credit Card:Nexo provides a card that enables spending powered by crypto collateral, allowing users to pay for goods and services without triggering a taxable event from selling their digital assets.

Security and Trust

Security is a foundational pillar for Nexo. The platform employs a combination of cutting-edge measures to safeguard client assets. These include military-grade, custodial insurance through partners like Ledger Vault and BitGo, real-time attestations of liabilities, and the use of cold storage for the vast majority of funds. Nexo is also compliant with rigorous regulatory standards, holding licenses and registrations in multiple jurisdictions, which adds a significant layer of institutional trust.

Native Token (NEXO)

The Nexo ecosystem is powered by its proprietary utility token, NEXO. Holding NEXO tokens within the platform provides users with access to enhanced benefits, forming a multi-tiered loyalty program. These benefits include higher interest rates on savings, lower loan interest rates, and additional rewards. The token integrates a dividend-like mechanism, where a portion of the company's profits is distributed to eligible token holders.

Target Audience and Value Proposition

Nexo serves a diverse global audience, from crypto enthusiasts seeking yield on their holdings to traders needing instant liquidity and institutions requiring sophisticated digital asset management tools. Its value proposition centers on financial empowerment, offering users the tools to unlock the value of their crypto assets efficiently and securely. By providing earning, borrowing, and exchange services under one roof, Nexo aims to be the primary destination for crypto-native financial needs.

In summary, Nexo.io represents a mature and regulated platform in the digital finance space. It successfully addresses key pain points of cryptocurrency ownership—illiquidity and idle assets—by offering instant loans and high-yield accounts. With its strong emphasis on security, regulatory compliance, and a user-centric product suite, Nexo has established itself as a trusted and comprehensive hub for crypto-powered finance.