Ngclocks Reviews

Kienzle movement out of stock on the website availible

I a Dutch citizen ordered a Kienzle clock movement from this company The total cost including shipping is 38 94 pounds Additionally my country s customs charges import tax and import administration at the border along with currency conversion costs from euro to pound Despite being quite expensive I don t mind as I am specifically looking for a Kienzle clock movement and cannot find it anywhere else Two days after placing the order I have not yet received a tracking code Consequently I emailed to inquire about the tracking code In response I received an email stating that they no longer have the Kienzle movement in stock and it is no longer being produced However they offered to send me a UTS movement cheap and easy to find instead and refund the price difference I find this suggestion unreasonable as UTS movements are readily available in my own country It seems unnecessary to go through the trouble and extra costs to purchase it from them Additionally I requested them to update their website to clearly indicate that the product is out of stock but they have not done so which further frustrates me Ultimately I have received a full refund but I still insist that they remove this product from their website

awful service

Very disappointed by this company and especially someone called Matthew I ordered a spare movement for an Alessi clock I carefully ordered the same reference as the original What I received was a movement with a shorter axle When I informed ngclocks they replied that indeed they had a movement same reference with longer axle but which was not offered on their website They kindly offered me to order it but when I asked for a swap between the one I received and this one the answer from Matthew has been you made a mistake and ordered the incorrect part - take ownership of this

Ask for help and given bad advice - now out of pocket

I contacted New Generation clocks as I was having a problem finding the correct replacement clock mechanism for my kitchen clock I ended up in an email convo with someone called Matthew who asked me to send a photo and give measurements - I did as requested The mechanism I was recommended to buy which I did was the wrong one I complained and was told I had sent the wrong measurement and they recommended a different mechanism for me to buy I pointed out that I had measured the old mechanism using the example photo they had sent me and I had sent a photo of the original This evidence was ignored and I have been left with a mechanism that doesn t fit and out of pocket Unless you know exactly what you need DON T use this company as the chances are you will be out of pocket too

Avoid like the plague

Avoid like the plague Take cognisance of the negative reviews There are plenty of them Watch out for Matthew If you order the wrong part it will be entirely your fault You ll be arrogantly told to own it When you get your refund it will be without the VAT element and no amount of correspondence will result in that part being reimbursed Look out for older parts being advertised as in stock they won t be and once you ve ordered and paid you ll be offered a cheaper modern alternative probably one that will not be correct The older parts still remain on the website as if in stock so this is obviously the modus operandi sales method If I could be bothered I d report to Trading Standards and HMRC VAT You have been warned

Superb service from NG Clocks

I recently contacted NG Clocks after discovering Thos Kent clocks recommend them for parts My wife discovered a Thomas Kent clock in her drawer which no longer worked and had no hands As it held sentimental value to her I wanted to get this repaired but had no idea where to start Thankfully NG Clocks guided me through the process from getting me to check the movement still worked which it didn t to measuring the correct part and finally sending links to the parts needed for the clock We now have a working clock and I have a happy wife

I needed a new movement for my rare

I needed a new movement for my rare clock sent pics And they were able to send the nearest one to the original movement Received very quickly Fitted and works perfectly Thanks for your great help and knowledge Pleasure to do business with