Nihaooptical Reviews

Great frames

GreT frames I will be A return customer

I ordered my glasses on approximately

THEY STOLE MY MONEY

Ok right now jury is out and if I have

I ordered my glasses on approximately May 5 It is now May 24 and still no glasses Also no phone number to check the status Shame on you

BEWARE OF THIS COMPANY

Ok right now jury is out and if I have to provide an update I will I purchased a pair of glasses advertised for 1 after adding Reading Lens and shipping I got to 18 and some change Checked cc statement I was charged 21 95 Where did the extra come from and why the heck is PayPall on my cc statement I did not buy through PP This better get fixed quick or I m taking to every social media platform they are on So ignore me at your risk

Disgraceful customer service

BEWARE OF THIS COMPANY TOOK PAYMENT FROM ME TWICE THROUGH PAYPAL AND AGAIN THROUGH MY CREDIT CARD REFUSE TO ACKNOWLEDGE IT EVEN THOUGH I HAVE SUPPLIED THEM WITH EVIDENCE They also asked me for my email address in an email

Horrible service and item never arrived

With a pandemic raging I opted to purchase glasses online for the first time The pair I chose arrived in good time and were as attractive as pictured However within 24 hours they actually fell apart into two pieces I did try putting them back together but the next day they fell apart once again I contacted the Support department and requested a client-centric response What I got was an offer to be sent a new frame into which I was to transfer the lenses from the broken pair myself When I replied that I was unable to do this the response was a youtube instruction video and or the suggestion to go to an optometrist I expressed my profound disappointment new glasses should not be DIY project I had NEVER encountered such customer service from a company that sold a clearly defective product and was again offered either a replacement frame for free OR a new pair provided I paid the shipping costs Outrageous Neither I or anyone else I care about will ever give this company one cent again

Extremely Dissappointed

I made my order over 2 months ago They sent me an incorrect tracking number that was being delivered to a completely different country After many emails where they offered me a 10 discount among other ridiculous offers I would I want to buy something from them again they keep telling me to wait when the correct tracking hasn t moved in over a month and every time I ask for a refund they ignore me They keep saying the package will reach me how can they know after almost 3 months of making the order The blocked me from their instagram page when I started adding comments with my experience so people were aware of this horrible experience would not recommend at all

Bought a pair of glasses on October

I placed my first order on January 26th for one 1 pair of frames no prescription just frames I had a hard time getting my 5 00 discount applied for my first order but I was able to get that resolved I spoke to my friend and she ordered three 3 pairs of glasses at the beginning of February and got them last week I am extremely disappointed and annoyed with the time that its taking to receive my order I had an appointment with my ophthalmologist yesterday and I had hoped to have received my new frames so that I could get my new prescription put in them However its March 5th and I still haven t received them