Ninewest Reviews

Deceiving Returns Exchanges Practices

Won t be ordering from Nine West again I ordered the Quizme Wide Calf boot and found that the calf was just way too big note I do typically wear wide calf I called prior to submitting for refund explained my situation - that I just wanted to exchange for the Quizme Regular boot same boot and size but non-wide calf Customer Service told me that they cannot exchange online orders but specifically explained that once my refund was issued I could call them back and reorder the same Quizme boot in the regular non- wide calf and they would absolutely price match what I paid in my original order I went through the entire refund process but when I called I was told that since it s not the wide calf I m exchanging for that they cannot price match as they consider the regular non-wide calf Quizme boot an entirely different shoe Excuse me come again So now I have no boots for my upcoming holidays Please be very aware that Nine West s online orders return policy does not necessarily benefit their customers at least not in this scenario it is very deceiving especially when someone who works in customer service confirms the process but you call back and they give you a completely different story Very upsetting experience to say the least

If I could give a zero I would

If I could give a zero I would Utter con I bought a pair of shoes not realising that the distributor was based in China The shoes were supposedly delivered to the UK on 20 9 22 and handled by Yodel who on the shipping notification apparently delivered the parcel to me on 21 9 22 - I do not have the parcel - China are unable to give me a Yodel tracking number apparently without which Yodel unable to locate the parcel For all I know it is all a fabrication and the shoes were never sent it the first place Don t touch them with a barge pole

CHEAP QUALITY WORST CUSTOMER SERVICE

I received my 175 boots with lots of defects and they split in several different spots Terrible customer service They never help customers I don t think they even care about customers They offered me 20 discout on my second order I will never spend a penny with NINE WEST again I don t trust the Nine West company to buy another boots

Ordered boots on 11 25 23

Ordered boots on 11 25 23 I have had an issue with 1 pair of boots since I received them on 12 2 23 the inside of one of the boots had fabric rolled up in the corner that you could feel when your foot was in the boot and a white mark on the back of the heel I reported it 12 3 23 Went back and forth with customer service sending pictures emails for about 5 days and finally got a return packing slip and sent them in the mail I initially wanted to exchange the boots but after dealing with customer service and terrible store policies I was hesitant too Well turns out the store policy doesn t allow you to receive an exchange even when it s a quality control issue You have to repurchase and call in for a price adjustment after purchase to get the same deal Oh and here s the real kicker if NINE WEST sent you a product that is damaged you cannot get your money back in the original form of payment they will only issue you store credit that s right now I am forced to spend money at this store Buyer beware this entire experience has been terrible the customer service agents are not the issue they are actually wonderful employees trapped behind these ridiculous store policies P S I still don t have the boots because I have to wait for the store credit to load onto my account its 12 27 23 that s right its been over 1 month since this started Date of experience November 25 2023

Terrible product

Terrible product My belt claimsit s Genuine Leather stamped on back but after 3 times of use is peeling No leather I know does this Went on Twitter for assistance and not one reply Non existent customer service

Extremely bad shoe s quality and awful customer service

Extremely bad shoe s quality My wife weared it 1 time and her legs got destroyed after she waled 50 meters Don t buy there if you don t want to end up in emergency Store didn t want to give even partial store credit as about 45 days passed from day of purchase and we didn t have box Customder service department is awful they asked us to send email and never replied

I purchased a pair of patent leather

I purchased a pair of patent leather Twirl pump shoes on sale and even though they are my size I cannot walk in them as the back part does not support my heel - my feet still slip out from the back Terribly made I spent 2 lots of shipping costs as thought going down a size should resolve the issue but NO I was told that I must pay for shipping cost when I returned the first pair because I changed my mind I didn t the shoe is not made properly to support the heel of a foot Now seeking a refund

I have been a Loyal customer for years

I have been a Loyal customer for years even when returning and been charged a re-stocking fee of 6 95 but i will stop purchasing as there shoes are becoming a poor quality there customer service are very unprofessional and they don t honor exchanges they will refund your money and you must wait over 14 days done