Nwce Reviews

North West Catering Engineers | Commercial Food Service Repairs

4.38
13 reviews
Great Rating
Based on 13 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 13 reviews

Reviews for NWCE show a strong divide between negative and positive experiences. Negative reviews criticize high pricing and unprofessional conduct, while positive reviews praise reliability, fast service, and professional support. The company is described as efficient and helpful in many long-term partnerships. Some customers find them cost effective, whereas others feel they are over priced. Overall, opinions are polarized based on individual interactions.

Common concerns
  • Incomplete work
  • Made up faults

Last updated 1 month ago

G

unprofessional

not recommended so unprofessional staff are not welling to do anything they keep sending invoices for jobs they haven t attended to time means nothing to them what a waste of time
D

Thought they would be better

As a charity we have to count every penny NWCE where extremely over priced engineers making up faults charging for works incomplete Asked for works to be carried out only to be told other issues are needed to be looked at All just made up stuff then being asked to pay for callouts that where not what we asked of them Really disappointed and sad that companies still work like this
P

Honestly one of the best companies I

Honestly one of the best companies I have dealt with As a facilities manager we need great support from catering and refrigeration contractors and in my 30 off years of experience these are the best
S

This company looks after 143 of our

This company looks after 143 of our restaurants nationally They are a breath of fresh air compared to others in the industry Great service very efficient informative cost effective and professional
M

Called out over the weekend

Called out over the weekend when no one else would attend engineer arrived within the hour had the part on his van fixed the oven and had us up and running brilliant service thank you
A

I have used NWCE many times they are

I have used NWCE many times they are always on time work hard and reasonable priced
G

Amazing company

Amazing company Very easy to deal with Staff are very professional and friendly Would recommend to anyone
B

Highly Reccomend

I ve had issues with my drains for the last 12 months and NWCE have been on hand every time They have a wealth of knowledge and all the tools and gadgets to get me out of a sticky situation multiple times - friendly prompt and professional service
S

NWCE are an absolute pleasure to deal

NWCE are an absolute pleasure to deal with and I look forward to continuing to build our relationship moving in the future
L

Great company and people

Great company and people Always winning to help and support Love working with the team at NWCE

About Nwce

North West Catering Engineers Food Service Equipment is the UK's leading provider of commercial kitchen repairs. NWCE have over 20 years' ...

United States

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Frequently Asked Questions

NWCE Foodservice Equipment provides service and maintenance, installation and sales, ventilation and fabrication, and end-to-end commercial kitchen projects including consultation, design, supply, installation, and aftercare.

Yes, all NWCE engineers are fully Gas Safe trained and qualified to service a wide range of catering equipment, refrigeration, and ventilation systems.

Yes, NWCE offers a 24-hour breakdown response and emergency cover to minimize downtime for commercial kitchens and bars.

NWCE serves education, healthcare, retail, and hospitality sectors, providing tailored commercial kitchen solutions for each.

NWCE covers the North West, North East, Scotland, Yorkshire & The Humber, North Wales, West Midlands, East Midlands, East of England, Greater London, and South West England.

About Nwce

NWCE Foodservice Equipment – Commercial Kitchen & Bar Specialists

Based in Bolton, NWCE Food Service Equipment is the UK’s leading provider of commercial kitchen repairs and services. Trading as NWCE Foodservice Equipment, the company has over 20 years’ experience in the service industry, specialising in commercial kitchen and bar operations across the North of England and beyond. As a one-stop shop for commercial kitchens and bars, NWCE focuses on service, maintenance, installation, and tailored solutions to keep kitchens running efficiently.

Service & Maintenance

NWCE’s engineers are fully Gas Safe trained and qualified to service a wide range of catering equipment, refrigeration, and ventilation systems. The company offers reactive and planned preventative maintenance (PPM), 24-hour breakdown response, and emergency cover to minimise downtime. Service and maintenance support packages are designed to keep equipment operating at peak efficiency across diverse commercial environments.

Installation & Sales

The company provides sales and installation for catering and refrigeration equipment, working with a variety of suppliers to offer outstanding value for money. NWCE supports clients with complete project management, from consultation and design to supply and installation. Refrigeration, catering appliances, and ventilation systems are all covered, with a focus on compliance and reliability.

Ventilation & Fabrication

Ventilation systems are critical for safety and comfort in commercial kitchens. NWCE delivers design, installation, maintenance, and 24-hour breakdown services for extraction and ventilation solutions. The company also specialises in bespoke fabrication, producing high-quality commercial food service equipment tailored to exact specifications using premium materials.

Projects & Design

NWCE offers end-to-end commercial kitchen projects, including consultation, design, supply, installation, and aftercare. The team works closely with clients across education, healthcare, retail, and hospitality sectors to deliver compliant, efficient, and scalable kitchen environments. Education catering solutions span nurseries, schools, academies, and universities, with long-term maintenance support included.

Coverage & Contact

NWCE serves a wide area across the North West, North East, Scotland, Yorkshire & The Humber, North Wales, West Midlands, East Midlands, East of England, Greater London, and South West England. The head office operates Monday to Friday, 8am–5pm, with a dedicated 24-hour emergency line. Customers can contact NWCE by phone at 0161 764 8688 or via the main email address for service and project enquiries.

With over a decade of experience, NWCE Foodservice Equipment continues to prioritise customer peace of mind, ensuring commercial kitchens and bars remain in top condition through reliable service, repairs, and tailored solutions.