Optama Reviews

Optama | Making a Positive Impact

optama.co.uk
3.71
31 reviews
Great Rating
Based on 31 user experiences

Rated 3.71 out of 5 by 31 Happy Customers

67.7%
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32.3%
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AI Review Summary Based on 31 reviews

Customer reviews for Optama show a divided experience. While a majority of reviews report highly professional installations, excellent communication, and reliable performance for solar and heating systems, a significant number of early reviews detail severe service failures. These include orders being cancelled, ignored communications, missed appointments, incorrect installations requiring repeat visits, and delays spanning months without resolution.

What customers love
  • Professional installation
  • Fast efficient work
  • Excellent results
Common concerns
  • Chronic delays
  • Incorrect installation
  • Order problems

Last updated 4 days ago

P

Excellent staff

All of the people involved in the installation were excellent Gregor the electrician the people who worked on the roof etc exuded confidence in what they were doing The stand out star were the guys who dug the trench They removed the turf put it back exactly where it had come from so you could hardly see where it had been dug Amazing Same with the paving stones System up and running and doing what it is designed to do Thanks guys
C

Boiler service

Really happy with all the service received I called up the office at 15 45 as I hadn t heard anything and wasn t sure if an emergency call had happened that would delay the work I was given a really informative response explaining that I would be the engineer s next visit the area he was in now and the time he arrived at that job Engineer called ahead when en route and was really pleasant and professional Serviced the boiler helped explain how I can top up the pressure and generally what drops in pressure mean Once finished let me know everything was OK and headed off
C

New air source heating

Got new air source heating internal wall insulation and solar panels put in last week by Optama and must say that I am delighted with all aspects of the jjobFrom first contact to sign off we found this company to be very professional and helpful in all manners We would have no problem in recommending or using this company again in the futureThank you team Optama
S

Air source heat pump and solar panels

Air source heat pump and solar panels I had Optama install both air source heat pump and solar panels at my home on the Eco 4 scheme - this is an excellent scheme that allowed me to upgrade my home with no outlay costs to myself Throughout the whole time I dealt with Optama they were responsive and were on hand to help with any queries I had I have received all paperwork and any questions I had were answered by Kieran and Calum straight away
M

Prompt and efficient work with excellent results

Great comms from start to finish and installation of an air source heat pump went really well No issues at all since then and it is running as well as it needs to be and very efficient in term of energy and cost to us Would recommend this company - just make sure you agree all specifics prior to the install day as with all builder work as we had some minor complications on the day that were promptly addressed a few days later In our case it all tied into our existing Solar PV and Home Battery and only a month ago we were finally able to ditch the gas meter entirely Thank you Optama Steven and team with all your help
S

A job well done and above my expectations

Recently had an ASHP installation from Optama From survey till works complete I was kept informed by all the team of what was happening The system has been up and running for a few weeks now with absolutely no problems Thanks to Cheryl for communications to Tony for the surveys completed and the hardworking team who fitted it in 2 days They truly made it a unique experience I have already recommended them to friends who are thinking of making the change to ASHP Thanks again for everything
S

Great team

Great teamHad heat pump installed solar panel installation and roof space insulation From beginning to end all team members were friendly approachable and kept in touch with work schedules The tradesmen were fast efficient and knowledgeable Over a 3 week period our very cold old farmhouse was transformed into a very warm comfortable home Despite reading negative reviews about heat pump efficiency and problems with installation I can honestly say the whole experience with Optama was faultless We are delighted
O

Optama Top Marks

Optama put in my hybrid heat pump and they were my first choice for solar panels This company walk and talk you through the whole process and I m delighted with the results Jonathan at the office helped greatly through the process of grants Loans Brilliant
V

I have a very good experience with the company

I have a very good experience with the Optama company The teams that installed the solar panels and the heat pump in our house worked very hard Everything went well they returned everything to its original state They cleaned up the mess after themselves I recommend this company
M

I would highly recommend this company

I would highly recommend this company they have just renewed my old radiators added solar panels and insulated the loft the work went well and the contractor s were brilliant and best of all no mess

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