Optilabs Reviews

Fantastic customer service

I broke the frame of my years old fishing specs and they made a great job of quickly putting the lenses into a new frame for me - at a cost of course Unfortunately and I have no idea why the new frames broke in the same manner after just a few weeks Without a quibble they replaced the frames at no cost to me Didn t even charge postage A company I will use again Thanks Optilabs

Great product and great service

Just received my cycling prescription glasses from Optilabs and already tested them today I have a prescription of c -8 in each eye which presents a challenge for sports eyewear but the whole process has been first class from start to finish Good communication on the telephone and the glasses arrived within the prescribed apologies for the pun timeframe oops First impression of the product was excellent when I opened the package with case and branding and the prescription was spot on The cycling experience was just what I needed in place of contact lenses which often dry up after a few hours in the fresh air - and the transition lenses worked like a treat Well done to all at Optilabs

Excellent service

I ve had a few pairs of prescription cycling sunglasses from Optilabs Always an excellent service and excellent glasses

Really very good valueand do the job

Having used cycling specs with inserts i found it frustrating that they steamed up and difficult to clean insert By chance i saw the optilabs advert for direct prescription cycling specs and i have been very happy with my purchase Very little steaming up as the vents help and even if there is need to clean then you only have one lens to wipe Excellent

Top Class Reglazing Service

Following excellent earlier experience with cycling prescription glasses I sent a pair of my other normal glasses to Optilabs for re-glazing Again first class service and product and turnaround within a week Highly recommended

Fantastic company

Fantastic company Excellent customer care Brilliant in all the ways that matter when it comes to opticians I was recommended to use Optilabs I am so glad I took advise and went to Optilabs I ve been to opticians who slightly misjudge the prescription and argue that the glasses need adjusting rather than accept the prescription is scewed Optilabs provide glasses that are exactly perfect so no head twisting glasses fidgeting to find the spot to see through you can see The glasses are exactly right fir you They ensure you get exactly what you need and do their level best to get them at the price you can afford If you struggle picking frames that suit you Margaret is a dream like Mary Poppins she does magic Pops off and comes back with glasses you like and that suit your face They are not out to fleece you they help you get what you need not lots of possibly unecessary extras unless you want them need them and can pay for them They really go the extra mile to help you be confident knowing your wearing great glasses happy with your purchase and leave their shop feeling as though you ve had a good day They re old fashioned in the way they believe good service excellent products and great customer care is highly importantTen stars

Recommended without hesitation

Hats off to a company that delivers good old-fashioned customer service I bought a pair of Flip glasses for cycling with a prescription insert They re excellent and were made and delivered as promised However the first time I used the clear shield after about 2 months I found that it was loose when clipped on and so every time I hit a bump it bounced off the prescription insert Very annoying on a long ride After I contacted Optilabs I was phoned straight back by Margaret who without any fuss promised to send me out a new shield It arrived by courier today complete with glasses box and cleaning cloth and fits perfectly Thank you Super service

Highly professional company with great service

Absolutely amazing service - you can actually ask them to send you a few frames up to 3 I think to try on and when I did this I changed my mind as to which one to order and they even pay your return postage The actual order was handled highly professionally - I got a phone call to verify something in my prescription I have asymmetric PD values and they wanted to make sure that this was correct My new glasses arrived well within the 2 weeks advertised and I love them There was a minor glitch in that the anti-fog spray which I had also ordered was not included but a short email was enough and it arrived the next day

New prescription sports glasses

Having previously had sports glasses from Optilabs I needed a new pair with an updated prescription I decided to visit them for a new test which was really worthwhile They could not have been more helpful giving advice and looking at different options for both cycling and skiing In the end decided to buy two different pairs both with bifocals They were quick to arrive and really pleased with them Highly recommended