Orange Reviews

no problem

20 ans clientthanks

I have had to use Orange France s customer services twice in the last year - both in relation to the internet at my holiday home First when my Livebox suddenly gave up last autumn I took it to the nearest Orange shop and they gave me a new one without any administrative tedium at all then this Saturday the internet wouldn t connect and I called Orange with some trepidation given that I don t really speak french AND the contract is in my father s name The call was answered within 2 rings I explained my problem and was transferred to the technical department who ran some tests on the line confirmed there was a fault and told me that it would be fixed the next day despite it being a Sunday in the afternoon and that I would not be charged nor did I need to be home because the fault was not inside my property by 1pm the next day the internet was up and running and Monday morning at 10am the technician I had spoken to called to check that everything was to my satisfaction Having suffered the travesty that is UK customer services banks telecoms you name it for many years I pretty much had a cardiac event at this level of efficiency and helpfulness I could NOT be more impressed

Orange fibre in morocco works GREATTT works much better than I expected So stable and they keep improving the speed everytimeI m glad they are here

Orange is my favourite drink Full of vitamin C which is vital for health skin hair and nails PLEASE everyone treat yourself to a glass of this rich goodness Thank you kind regards

It is so wonderful to know that I am not alone in awe atThe bad customer service at Orange I rang the number given me at the Tulle shop I tried 3 times to make a RDV to switch to fibre Each time I was asked for my phone number I have a landline with them They all told me that I could not arrange a RDV unless I Have a french mobile phone One of the kinder one said don t you have a friend with a french mobile phone One just hung up In general I have noticed that if I dress up ie wear my Burberry raincoat Portobello market 12 pounds I seem to get more respect What does this say about the french I wonder Reading about the difficulties of others I feel I have got off lightly Perhaps what is needed is for the french equivalent of the Monopolies Commission to look at Orange s domination of the market Thanks everyone for your energy

La communication reste difficile au 3900 mais le probl me est pris en compte Je note de r els efforts d intervention pour ma part

I am returning to France for the first time since Covid Unsurprisingly we terminated our contract with Orange when we could not visit as it was too much to pay every month for three years with no benefit So since our village still does not have fibre we have opted for the 4G house package I spoke for close to an hour to an endlessly patient and helpful agent Walter on the English-speaking number and have arranged our new contract to be ready to go when we finally get there in a few weeks Walter deserves high praise he was absolutely super

After having sfr and free Orange are fantastic They have an English line techniciens arrive quickly and are very good to deal with If they need refund you you ll get it and a bit more you just need ask I wouldn t touch other phone companies here in France