Orthodog Reviews

I wouldn t give this company a one-star

I wouldn t give this company a one-star if I had the choice Orthodog has been the worst customer service company I have ever bought merchandise from I very rarely write a review but seeing how my experience mimics all other reviews here I cannot resist These reviews are here so we can protect ourselves as consumers I have a dog with a torn ACL and looked into many options as others have on their reviews This brace is advertised as a effective brace for a much lower cost I can attest to the same treatment by this company as others have had Their customer service is pathetic They are polite to sell but angry if you are not satisfied with the product I had my vet prepare the measurements for this brace so my pup would have the best fitted outcome After providing the measurements and giving this brace a shot I have had nothing but losses I would have been much better off spending the 300 00 difference for a brace that was made for my dog This merchandise is not what it is descibe as It is a velcro slightly adjustable trap that locked my dogs hind legs to the floor because of the slippage in the knee fitting that cannot be resolved I spoke with the company in a friendly manner to explain my issues with the product to then hear I needed to take pictures of my dog walking in this brace as well as videos so they could make a recommendation on how to adjust the brace or send me another size Are you kidding I said the dog cannot walk in this brace He did not want to move after quickly learning the trap would fall to his ankles locking him to the ground I felt horrible not for me but for my dog I contacted my vet which help me with the initial measurements and again to help fitting the brace Even with expert help they said NO WAY is this going to work I PROCEEDED TO CONTACT THE COMPANY AGAIN They did not return my call Without resolution I then proceeded to contact my Visa company because they have a extra level of protection I have now opened 3 consecutive disputes on this item because the merchant attests that they have not received the merchandise back I have provided a tracking number Wth I will be contacting the Visa company again and the BBB NOW I DO NOT HAVE THE MERCHANDISE AND I AM OUT 254 00AS time goes on here I am sure we will hear them respond to my review with the same demeanor as they previously responded to others I absolutely would have been extremely joyful had this been what it was advertised to be I was anxiously waiting for the merchandise to arrive to help my dog and relieve his discomfort but it just became a horrible experience They will sell but not return that seems to be their ongoing MO I used this merchandise of course to try and get my dog fitted The merchandise was used 4 times for fitting purposes for a total of 4 hours My dog has hair so I am sure there are some residual hairs in the device but would you not expect they would know from experience how to refurbish or clean the returned merchandise from their customers I am just sick of dealing with this now its out of principle If you try this just know you have been warned

My honest review is that they are such

My honest review is that they are such a scamers I just order 400 dls dog brace and they just took my money No product no money back

The company took my money and gave a

The company took my money and gave a brace that does not fit the dog They don t refund your money I sent pictures and they sent a second brace which still did not fit BAD COMPANY DON T DO BUSINESS HERE BE WARNED

DO NOT BUY THIS PRODUCT

DO NOT BUY THIS PRODUCT Dealing with ORTHODOG has been an ABSOLUTE NIGHTMARE Does not stay in place Have to continually readjust It also tore into my dogs leg drawing BLOOD Because of this I couldn t even use it Oh yea and their customer service is the worse I ve ever had to deal with The ONLY reason I gave them a star is because I had to - to write this complaintThere are MANY other companies out there to help your poor family member Take it from me this will only hurt you and your dog even more than you both already areAN ABSOLUTE NIGHTMARE

I bought this for my dog years ago for

I bought this for my dog years ago for left rear and really didn t use it My current dog is having issues with right rear so i bought the attachment for the right rear leg Honest review this is an overpriced piece of junk It is almost impossible to attach as the say in the instructions and it will keep falling off even when you do If you want to try a brace buy a cheap one the cheap ones are no different than this one

They won t let you Return the item

We bought this for our dog Unfortunately it does not work for him he couldnt even get up wearing it This doesnt help dogs with a weak back Which is sad but we can try something else However we are truly unhappy to realise that they do not let us return the item We would not have been so brave to spend over 300 dollars to get this if we had realised it before purchasing We absolutely feel stupid I recommend not to buy it if you aren t certain it will work for your puppy Absolutely Unhappy with ORTHODOG

I ordered the OrthoDog Harness for my

I ordered the OrthoDog Harness for my elderly Shepherd with hip problems Within a few hours of wearing the harness once we took it off of her she was completely immobile Please beware This harness doesn t work And on top of that they don t let you return the items once purchased---they re using the COVID excuse i e cleanliness and such however it s just a way for them not to refund your money for a faulty item I wish I had never put this on my dog Please BEWARE Instead of these hoax fixes go see a vet a seek an effective treatment option for your dog

The Ortho hip brace does not fit

The Ortho hip brace does not fit properly The correct sizes were submitted I m suggesting that dog owners take their pets to an expert you is able to customize the appropriate hip brace