Pd Reviews

No one help you with the calim

I made a claim online but no one contacted me after that I tried to call them but no one answered the phone After being on hold for 31 minutes I was asked to leave a message and hung up I logged in to my account and tried to chat with someone online Again no one answered The robot asked me to leave contact details and said someone will contact me Definitely avoid this insurance company

Worst insurer ever

I have car insurance with this awful company It took 4 weeks for them to be ready to book my car in for repairs Fortunately it was drivable Like others I ve spent hours on hold only to be asked to leave a message which is never returned If I do get through they don t make notes about my call and subsequent calls are plagued with problems They say they ll call back with an update but never do I ve asked them to follow up regarding an overcharge to my repairs but every time I call they say they re still waiting for a third party I ask them to chase it up and they say they will but never do I will never insure with them again and can t get out of my policy quickly enough It s true that you get what you pay for DO NOT INSURE WITH PD INSURANCE

I sold a vehicle

I sold a vehicle Sent an email to cancel policy And get a call back Nothing happens I ring leave on hold Very poor I feel they steal your refunds Ombudsman may help

Bad company

Firstly wish I read the reviews on here would never have gone with theses weasels Update 14-3-2023 my accident was on the 11-11 5 days later PD lost my car they finally found my car 6-3-2023 How can you loose a customers car I ve had been with them for over 4 years and never a day late on paying I had a not at fault accident sandwiched between 2 cars Was told the car was a write off as it s an older car PD decided to say I was not insured as I had a default on a debt this debt had nothing to do with PD and also was all cleared before the accident Was speaking with Matthew Lawrence who said he was speaking to CFO who would make the decision however as he was concerned they would not cover me This is what Whilst ALL credit default judgements relate to the non-payment of a debt the source of the debt or the reason the monies were owed do not change just because a debt is sold or re-assigned to an external collection agent As such I am satisfied the decision to decline your claim is correct because you failed to notify or make any attempt to notify PD Insurance of the credit default judgement when you policy last renewed Once again I m genuinely sorry that we are unable to accept your claim and assure you I have thoroughly considered my response I am genuinely sorry what a load of bs they are saying that I did not notify them when I was called at no time was Saying that when I went to add my car online back in September 2021 there is no options to change it and when I was called in March 2022 Maxine was to busy trying to sell me something rather than update policy she went through all questions and that question out of 40 other questions was not asked PD can t be bothered working for the money they were paid

Get What You Pay For Roadside Assist Policy

Took out additional Roadside Assistance with my comprehensive car insurance Today my car broke down at Yass NSW A tow truck was organised and it was towed to a mechanic who refused to look at it cause they were too busy My daughter then rang 6 other local mechanics all refusing stating too busy PD left my hysterical daughter on the roadside 3hrs from home wiping their hands stating that their obligation was complete I contacted management of call centre when I was talking to deaf ears of a pleb Management wiped their hands and told me that I should have read the fine print of their policy Nothing else was offered This insurance policy is obviously a get what you pay for policy BUYER BEWARE PD can stick my renewal insurance policy where the sun don t shine

I have been with pd insurance for over

I have been with pd insurance for over 2 years someone ran into the back of me completely not my fault and they refused my claimI am of course no longer with themDisgusting

Not sure what stars to give

Not sure what stars to give I have been trying to get in touch regarding my claim through their phone but after hours of wait the phone line disconnects Very pathetic non existent customer service

had small accident on 17th july

had small accident on 17th july only had my side approved finally today third party keeps getting mucked around told to ring PD and they tell her to send quote however when she tries to get quote the repairers say they need a quote number from insurer and cant do quote PD wont give her a claim quote number she is going around in circles Would have to be the worst service and the longest time i have ever taken to get cars fixed considering the are literally both just scratched nothing big they so uncontactable as hours are 9-5 mon-fri which most people work and they take forever to answer the phone I cannot wait to get these cars fixed and move to a new insurer Dont want to go through this again