Pekao Reviews

Poor customer service and very patchy online account offering

My advice would be to stay away if you want your online accounts to be serviced fully online Tempted by the bank s attractive savings rates I opened a current and savings account online a short while back hoping to be able to sort out most things online as I currently do at another bank in Poland Sadly it appears that even to get fully started you need to visit a branch otherwise they set lower limits on your online transactions But even then to do other things e g declarations or applications you also oftentimes need to go to a physical branch and sometimes more than one visit is needed because their incompetent staff do not have a clue and give you misleading information or incorrect forms to sign Online communications take forever to get an answer and most things are simply a no so I d not bother This was a very frustrating experience and I am leaving Pekao SA and sticking to my current bank which - despite lower savings rates currently - manages to get most of my banking needs sorted remotely and with no hassle at all

I don t have experience with other

I don t have experience with other banks in Poland but what Pekao SA is doing is unacceptable There is just one bank pekao sa in Legionowo the bank machine is almost always broken when you take cash back while shopping using debit card they deduct operation money from your account I think that it is theft specially that I live in Canada and my bank never deduct any money while taking cash back while shopping

Horrific experience with Pekao Sa

Horrific experience with Pekao Sa They blocked my online accounts when I transferred the money from abroad to buy land in Poland I was not able to exchange the money to send to the buyer As a result I lost over 35k US Shame STAY AWAY FROM BANKS

Zero premii bonus money for non-PL citizens at Pekao

In English because primarily aimed at foreign nationals in Poland If you open a new account expecting to get a bonus premii money when you comply with the requirements you WON T unless you re a Polish citizen even if you have a PESEL and permanent residence card Buried in the terms it says only for Polish citizens along with other conditions Branch staff don t always know and won t necessarily warn you Complaints including directly to Bank Pekao s HQ were rejected Is it discrimination Well my view is obvious And a friend who is Polish also didn t get her premii money for some terms or small-print reason too So we both closed our respective accounts and would never bank there again I have the docs the letters maybe the EU will look at things one day but for now always thoroughly check the Ts Cs before opening an account and don t let charming helpdesk or any branch staff you may have to show your ID on opening distract you from this

Polish bank PKO SA is a JOKE

The advisor at the branch and three advisors from the telephone customer service assured me about free funds transactions from Great Britain to my GBP account at PKO SA Everything turned out to be an ERROR B SH the bank charged me for the transfers the very next day The bank clarified the fee schedule which contradicts the advisors stories Why do we need advisors then For misleading customers

This is more of mafia than a bank

This is more of mafia than a bank My financial advisor presented their mortgage offer as most beneficial for me at the time Then my problems began In order to get an offer 8 mortgage I had to open account with them and make it my main account for salary transfers buy their credit card open debit credit on the account and pay for number of insurances Eventually I got the mortgage 500k pln and have to repay one million pln in 25 years Few years later and because of a parking fine they blocked my entire account for 7 days which is illegal They can t provide any legal basis for this I don t recommend their services unless you want to lose access to your money then yes please do business with them you will be fine

Stupid Bank

Stupid Bank you call Hotline and 4 people tell you 8 different things unbelievable this is when you take Personal from everywhere without knowledge

Poor customer service

Poor customer service not responsive low quality

This bank blocked my account under

This bank blocked my account under their new laws but they can t even explain what I need to do because no one speaks English Now I m being forced to fly to Poland just to unblock my account and hopefully recover the money I ve saved there which is a significant amount for me The entire situation has been incredibly stressful and the bank s lack of communication and support is appalling Their service has left me completely traumatized Absolutely unacceptable