Penji Reviews

No files given I downloaded the content and no files were given to me What is the point of signing up for a service if no files are given Unreal

We looked to Penji to handle some internal overflow projects We work in design and are familiar with design specification and scope of work requests We submitted a very detailed request that included everything needed for an experienced designer to get started What we received was an amateurish joke We decided to cut our losses and end the relationship and take advantage of their 30 day money back guarantee - we were only a couple days into the subscription This initiated the PENJI shakedown where our request to refund was resisted again and again After email after email they finally admitted that the designer was worthless and what was presented to us as a draft was In their own words this designer wasn t of quality However after they admitted they assigned a talentless designer and wasted our time they stopped responding to emails and still have not acknowledged our right for a refund Perhaps our case is an outlier but I cannot recommend PENJI Dishonest business practices coupled with a pool of dubious designers is a recipe for disaster UPDATE No Penji you don t get to lie by responding to my review with bogus claims You DO shy away from giving a refund I have asked for a refund but still have not received confirmation of it Even the response to my review says you have not refunded me Since posting this review I have received three more emails from different people asking me to either reconsider or to explain why I want a refund even though I have explained that many times in multiple emails and cancelation requests Penji hides behind a money back guarantee claim but uses harassment to wear down the customer in an attempt to not honor the request Stay away from this dishonest company UPDATE July 4 2022 I have screenshots of all the emails from Penji that show your most recent comments are false I will not retract this review Everything I have stated is true I requested a cancelation on July 1 Following that request I received multiple emails over the next three days from as many as four different people telling me to reconsider These include the following Penji workers 1 Katie Heugle Support Specialist 2 Mason Graves Support Specialist 3 Jo no last name given 4 Rumana Thajudeen Support SpecialistPenji needs to get a handle on how it manages cancelation requests

Do not use if building website I wanted the Penji team to build me a website I signed up for the service and was led to believe that the company offers WordPress They do not and felt like I was lied to as a whole I now have a design that I can t use or at least have to hire a developer Frustrated

I m old school in the sense that I want a phone call and be able to speak to someone at a moments notice Quite frankly Penji didn t allow me to speak to the designers I was subject to using their platform over and over again and i just about had it

Not satisfied with the work Just didn t get well after the first project Didn t feel confident that I d enjoy the service

I run our agency strictly on strict processes It s allowed us to grow since the inception of our company back in 2018 I don t understand why the company has no connectivity as a whole to third party apps We use AdRoll and Click Funnels They can not log into these apps and it just boggles my mind This is the only reason why we are cancelling but it just isn t worth it any other way

You won t know this until AFTER you sign up but I wanted to get my logo project done in addition to the essentials Business card letter head etc I submitted my first project and then boom the company randomly separated my projects for me This is supposed to be an unlimited design service so why aren t I able to submit a project the way I WANT I feel like this is their way of prolonging projects so you spend more time with them as a service It s just unfair

Overall the company is using cheesy templates for a lot of their work and most of their deliverables are not as original as you may think they are I asked specifically for custom illustrations and didn t get it I felt like I was cheated Why pay for something that you re not receiving the full value from The only reason I am writing this review is because they assured me that they didn t use a template even though it looks like they did and I felt like they are being untruthful

It s frustrating working with people who s second language is English The team just couldn t understand what I wanted and I felt like I was talking to myself for most of the time I asked for a refund within 1 week

Disaster of an experience Comparing for 2 weeks side by side with Design Pickle same Pro plans After 2 weeks we ve received 8 fully completed projects from Design Pickle and we ve received 2 fully completed projects from Penji Exact same projects We paid extra for the daytime plan with Penji that advertises same day turnaround but not once did we receive daytime output or a same day turnaround When we contacted customer support about it they were confused then figured out that our plan didn t show daytime so they had to fix it in their system Next the disaster of the experience is that the designers don t fully read your very detailed scope of work and deliver projects missing key elements Then when you point that out it becomes a revision that they fix and deliver the next day or the next or the next so at this rate you get one delivery in a week where Design Pickle got it right the first time or when they didn t they at least checked back for comments and fixed things right away Designers on Penji a never check in to tell you they ve read a comment b deliver the project with errors at the very end of the work day then c vanish not to be heard from again until the next day where they make another delivery with an error Finally to confirm the full level of disaster we escalate an urgent request to support to have a delivery with an error fixed they put a new designer on it who although they fix a typo delivers a completely different project missing half of the animated elements from the first designer So they fixed one thing but broke the rest of it Guess what We ll now wait another day for them to read about this mistake and it goes on and on and on The problem with Penji is a designers don t read b they deliver half baked goods daily and count each minor fix another day s revision b you can t talk to anyone realtime or even know if they see your comments except ONCE A DAY in batches You type something they don t read it until the next day make a flawed delivery and then vanish again Dividing our monthly payment for the service we ve now paid 500 for 2 designs that we could have got for 80 on Fiverr Design Pickle has real time communication with not only the designers but team leads and others so you can communicate throughout the day and stay on top of things A message to Penji goes unanswered and there is no real time collaboration They advertise a method to switch designers but the feature doesn t actually exist in the platform In short their front end website looks slick but the backend system is a disaster As much as I want to like Penji Design Pickle is the clear winner in every aspect so far