Pepboys Reviews

Exceeds Expectations

Wifey and I trust our cars with Pep Boys Battery and Tires Long lasting and exceeds expectations

Terrible experience

Made an appointment 2 days in advance for a state inspection and oil change Showed up 20 minutes early today at 9 40 for my 10 00 appointment Was told at arrival the machine was broken so no inspections can be done today I said ok well let s do the oil change at least I was then told it would be about 3 hours for Just an oil change with an appointment because everybody has appointments on Saturdays why take an appointment at all

It took 24 hours to get the tire to the

It took 24 hours to get the tire to the store but 3 days to get Noel to order it That s with him saying you need a new tire I had to literally go back to the store and watch him go on his computer and order the tire It took ten minutes to order the tire Oh and he wouldn t go outside to look at the tire or look up the warranty on his computer I had to get the last receipt I had when they fixed the flat to show him the tire name size He mumbled and dosent have clear communication skills I was sitting down 20 feet from him and he started to talk to me but didn t call my name or even make eye contact My adult daughter did not feel comfortable with this person so she called me to deal with this representative of pep boys

Pep Boys Horrific Experience

I filed a customer service compliant on Friday Aug the 25th and still haven t been contacted by any corporate member concerning my complaint Complaint number is 113059 My complaint dated back to Thur Aug 17 2023 My vehicle was serviced at your Laurel Maryland location for an oil change and tire rotation The oil change was conducted but the tire rotation inspection was not initiated or done My appointment was at 2pm I arrived at 1 45 pm My car finally was pulled into the service bay at 5 15pm and I received my car back at 6 35 pm I have called Pep Boys personnel and conversed about this problem only to be told that someone would contact me back This has yet to happen I would love to speak with someone in the Pep Boys Corporate Office that handles complaints I will no longer be the loyal patron of this location in Laurel Maryland This location is unprofessional and performs shade tree work A terrible experience in which I will not tolerate again

If you are looking for safe tires stay away from this place

If you are looking for good SAFE tires at an affordable price please stay away from Pep Boys I purchased 2 supposedly brand new tires for my 16 year old son s car from here It hadn t even been 30 days and one of them exploded on him while driving home the other night I took my receipt back along with the busted tire but the manager Richie refused to compensate me telling me that the only thing he could do was take 20 off of another new tire Who in the heck would be crazy enough to purchase anything else from this place

Had a 3 00 appointment

Had a 3 00 appointment have been waiting over two hours for a oil change at Pep Boys on Cervantes in Pensacola FL When I questioned why such a long wait time with a appointment I was told police vehicles take priority Understood however why not tell customers that when appointments are made or why even make the appointment or better still have a dedicated individual for fleet police vehicles BTW I m driving a fleet vehicle as well no one bothered to come out let me know what the delay was I had to go and ask Unacceptable at best Update Called customer service to voice my concern promised someone would call me back its been over two weeks no one has bothered to call

Pep boy web offer for wheel allignments ripp off

Pep boy web offer for wheel allignments for 200 minus 30 coupon equal 170 for wheel allignment but when i took my van for service they did not tell me any other charges and later added extra parts and labor and end up to 326 60 for the service i feel like it was a scam to bring customers in shop and add more charges to rip off customers also it took 6 hours to do that job kept misleading me we are working on your van even though my van was still in the parking lot also they charged me 87 for a tire and charged it twice from my credit card which is still not removed the extra charge its a ripp off company please be care full shop around and avoid their service they did not do honest service for me

Pep Boys should hire better employees

Pep Boys should hire better employees in Palm Bay FLI googled repair shops for my Mercedes Benz and these guys came up I refused to take it to the dealership in Melbourne FL because they re reviews are horrible so I decided on Pep boys Long story short I waited 2 hours just for them to tell me they didn t have the tool to take the bolts off of my tires I would expect that if you re claiming to repair a certain type of car that you would have the correct tools to fix it The young mechanics were on their cellphones and the older ones were walking around pretending to work I explained to the guy at the counter what the issues were with my car but he didn t bother to tell the mechanic that was actually going to do the work so I have to explain it again They never even offered to look my car over before sending me back on the road Although I told them that the ABS light kept coming on they never looked at my brakes when it was on the lift Nevertheless my engine light came on while I was driving back home Simply put I have never seen a bunch of lazy mechanics like this place has They simply refused to help me