Peruvianconnection Reviews

Name: Peruvianconnection
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.08

Peruvian Connection

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peruvianconnection.comVisit Official Website

4.08

13 reviews

Good Rating

Based on authentic user experiences

Rated 4.08 out of 5 by 13 Happy Customers

Rosamund Bowles

6780 reviews

N/A

5 months ago

Absolutely dreadful

If I could give it no stars I would I have been a very good customer of this company for around 15 years When they had the UK office the service was impeccable The staff knew the products delivery was very quick as were returns The quality was excellent Last year they entered into a disastrous collaboration with a designer unknown on this side of the Atlantic Unknown for good reason as the clothes were both hideous and hideously expensive - frankly unwearable They were so far from PCs reputation for elegance that I thought the owners had lost their minds Customers didn t buy them and it must have cost the company a packet - which may be why they closed down earlier this year without any warning at all They closed the UK business which also served Europe and all we knew was that the website didn t operate and we couldn t get any information I had sent returns back totalling 731 in May - I am yet to receive a refund Maybe my money is fleecing the owners pockets Their call centre staff in the States have clearly not been trained properly The people I spoke to tried to be helpful but knew nothing and spoke very poor English Unbelievable Here I am about 6 months later without my refund They said they sent it on 27 September - this isn t true It seems to be a date they have applied to other customers who like me are still waiting for their money The only knowledgeable and helpful person is lovely Phil based here in the UK Deal with him not the States This no longer a customer focused company The clothes are now horrendously expensive I m afraid they ve lost their way and I can no longer trust them at all Do not buy from them

John B

VERY POOR

I ordered a long sleeve top for my wife as a Xmas gift on 20 11 23 I didn t receive any confirmation email so had no reference to use in any follow up I must admit that I began to wonder whether in fact I d imagined making the purchase however any concerns about my faculties were laid to rest today 1 month later when I received a call on a very poor quality telephone line from a call centre far away from a PC Customer Service Representative stating that they didn t have the item in stock and they weren t expecting any more to arrive Very sad to see that PC s decision to Globalise operations has apparently resulted in such a shocking degradation of service My wife has been a loyal customer for many years - in fact she was just about to place an order for another dress Given this experience and that of other customers I doubt she we will be shopping with PC again - now or ever

Imelda Galvin

Great service and great quality

I bought a sweater and it arrived very promptly was beautifully packed and absolutely gorgeous It s super soft beautifully made and even nicer than in the photos

Janet Mcintosh

Shamara

Shamara was fantastic I had not been able to order on line new system so I called the order line Shamara not only got my order straightened but told me how to reregister I love Peruvian Connection products and now I m happy

Sandra Klindt

Shamar s did a very good job in helping

Shamar s did a very good job in helping me get my order in and corrected I ve had nothing but good luck with her and the company

Sharon Bingham Wolfolk

Shamara was outstanding

Shamara was outstanding She is like the little shopper who lives in my head She knew exactly what I wanted and on top of everything she provided me with accessory advice

Lorry Redditt

Shamara Wright was absolutely the best

Shamara Wright was absolutely the best She helped me with my order and placed it for me in a store Shamara even apologized for how I was treated by the salesman - Jeff at the Chicago store

Tony DeFino

Above and beyond customer service

I was very pleasantly surprised with the level of customer service Brandi provided I neglected to enter a discount code when buying a dress for my wife When I spoke with Brandi she said she would research the purchase and get back with me I was not hopeful I would ever hear back but within 15 minutes she emailed me and told me there was a sale going on and she gave me an even better discount than I would have had She went above and beyond to save me money She did a lot to build up brand loyalty in Peruvian Connection

Patricia

Much thanks

Thank you Shamara for helping me add to my order You straightened my purchases easily peesy great customer service elegant and wow clothes fabric spray