Petsathome Reviews

Very Helpful Staff Lots of special offers

I went into the Pets at Home store in Watford on 7th August for the first time to shop as a first time dog owner I don t remember the name of the young guy who worked there but he was absolutely amazing If he had not been there to help me I would not have known what to buy at all for our new dog He went through the whole list with me very patiently and helped me set up an account too and I have since been shopping regularly at Pets at Home Everything he recommended has been very useful He was very knowledgable I am so grateful to him I have ordered online too a few times now from Pets at Home and the service has been excellent with excellent products and very good special offers I now regularly shop at the Hemel branch Pets at Home and use the vet service there too Highly recommend for everything for your pets

Had to online chat with pets at home as

Had to online chat with pets at home as evri messed up my delivery Spoke with johnathon who was amazing Straight to getting me a delivery refund No waiting about and hundreds of messages later He apologised and straight away processed a refund Amazing service by johnathon

Order did not process correctly

Contacted Pets at Home by e mail about a problem I had in getting an order to process to completion Rebecca G responded quickly with a solution to the problem Very pleased with service provided

Hinckley branch

Hinckley branch Served by Alesi knew what I was looking for with a vague description from me Asked me to fetch our dog in and fitted the control head collar told us what to expect when using it Very informative and helpful Thankyou

The person I was able to chat to was

The person I was able to chat to was quick and effective with dealing my request and went away happy with how they dealt with everything

Prompt action re discount code

On this occasion I couldn t fault their response in dealing with an issue where my discount voucher had not been applied to my latest order Jonathon reviewed my order and promptly issued a credit for the outstanding discount to my bank account next 3-5 days Thanks

I had some missing items off of a home

I had some missing items off of a home delivery and after a very quick chat online Jonathon was quick to investigate and sort this for me and reorder the replacements along with email confirming reorder

Fantastic service by Jonathon C

Fantastic service by Jonathon C online chat today Sorted my issue straight away Thank you

1 hour click and colect problem

Had a problem with a 1 hour click and collect One item was unavailable so the whole order could not be collected until later that week although at the time of paying all items were shown to be available This was unacceptable so I contacted Pets at Home through chat The lady sorted out my problem swiftly and to my satisfaction