Based on authentic user experiences
Ian Gahan
6837 reviews
N/A
8 months ago
One gave 1 star as zero not an option
Placed an order with these guys after a thorough look around their website to see where they are based Italy apparently and placed an order for express delivery only to find 2 days later that the order is shipping from China and will take who knows how long so requested a refund Got multiple patronizing responses that looked liek they had been written by ChatGPT but no straight answer about a refund I did put feedback on Facebook but they removed it and blocked me so I thought I d let people know on here
Leanne Matthews
6837 reviews
N/A
8 months ago
Appalling customer service
Appalling customer service I bought a double lead off them in September took a good 3 weeks to arrive Only one of the switches worked which meant I only had control of one dog and then other could run out in the road When I returned from the walk the torch has also fallen out I contracted them and they said I couldn t have a refund as I don t have the torch part but would send me a replacement When I finally received the replacement it had the same problem and I sent video evidence to prove it They said they would send me a third but I still have not received it When I contacted them I just got a stream of rude and arrogant messages I strongly advise not to purchase from this company the lead wasn t fit for purpose and the customer service is even worse
Lord Mark Annison of Kerris
6837 reviews
N/A
8 months ago
Appalling product Appalling customer
Appalling product Appalling customer serviceBought a two lead retractable combination so our two toy poodles xan be kept on one lead used it 12 times and both retractable leads failedI reported to customer service and was told because it was over the 30days after purchase literally by a few days I couldn t return or claim But if I paid 15 they would send another one I asked for a full refund as item not fit for purpose No reply too my email Paid 33 for a lead that doesn t work as it should and the same one is offered on many other sites for 12 to 18Avoid this company absolutely Appalling
Leanne Geddes
6837 reviews
N/A
8 months ago
Avoid avoid avoid
Avoid avoid avoid Bought the duel lead terrible product cheaply made and not fit for purpose Contacted customer service to be told I could send to the next customer or post back to Italy both at my expense Advised product was not fit for purpose Now I am left out of pocket and with a lead I wouldn t use on a hamster Don t be fooled avoid this company at all costs Ignore my last review this was before I received my item
David Morgan
6837 reviews
N/A
8 months ago
Excellent customer service
The product I ordered is the dual dog lead Excellent design Unfortunately it had a defect and I contacted the company via email who were prompt and efficient in their replies Within a couple of days of my first email they confirmed that they had sent out a replacement product Excellent customer service all round
Leanne Geddes
6837 reviews
N/A
8 months ago
Amazing customer service
Amazing customer service asked a question was answered straight away Maybe a mistake when ordering and they sorted for me Can t wait to get my order
