Phone Reviews

PHONE.EXCHANGE

phone.exchange
2.47
30 reviews
Poor Rating
Based on 30 user experiences

Rated 2.47 out of 5 by 30 Happy Customers

36.7%
0%
0%
0%
63.3%
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M

I bought an iPhone 6s 205 two days ago

I bought an iPhone 6s 205 two days ago and paid for next day delivery- the phone still is not here I ve been calling them since I purchased the phone and no one ever answers Feel gutted as was a gift for my daughter for starting secondary school
L

I also used this company due to good

I also used this company due to good reviews Geoff seemed to be sincere but not so sure now He now says he isn t to do with the company anymore and James is still there Received a phone that the fingerprint did not work so I sent it back - no replacement supplied and they will not return my emails - still no refund - will file in the small claims court next week as it is a very easy process DO NOT GO NEAR THIS COMPANY
M

JUST DON T

I bought a refurbished unlocked IPhone 6s from them first of all it took longer then it should to arrive when it did the colour was wrong which wouldn t be a problem at first the phone wasn t unlocked and the speakers were faulty now two weeks later the screen is displaying some glitches I tried to contact them via phone and email when I noticed it wasn t unlocked didn t get an answer tried to contact them again about the screen and got nothing again This is almost a scam They claim to have a 28 point check and 18 technicians working for them to make sure the phones are in good condition if this is true I can t see how they can deliver such faulty phonesI bet the reviews they have on their site are fake This is a shady company don t buy from them
M

Aviod These Cowboys

Ordered iPhone 6 it was expected to come 2-3 working days we ordered the phone on Friday and by Wednesday we had no reply where the phone was or why it was not here On Thursday they left a voicemail saying the phone was DISPATCHED and would be shipped to us on Friday As you can imagine the phone did NOT arrive at all The following week we received an email saying they could not fulfill my order They said a refund would be issued but we have not received it yet TERRIBLE SERVICE TERRIBLE COMMUNICATION DON T WASTE YOUR TIME THEY ADVERTISED A PRODUCT THEY DIDN T HAVE RUBBISH WEBSITE VERY UNRELIABLE DO NOT RECOMMEND WHATSOEVER VERY UPSET 12 YEAR OLD SCAM SCAM SCAM
L

Strongly advise not to use this company

This company is a big con I purchased a mobile phone on line a week later I got an email that it was leaving soon checked peoples reviews and this is the standard first excuse asked for a refund after 3 weeks and no reply after again again I had emailed and phoned phone is never answered never got a reply from them even when PayPal started looking into it This was a Christmas present that never left Phone Exchage Please do not use this company unless you like to give away your money for recieving nothing If you do which I strongly advise you not to make sure you are protected ie PayPal With the help of PayPal I have been fully refunded no help from Phone Exchange
M

What a complete con

What a complete con Ordered a phone cost 159 00 on the 5th Nov Suppliers offered delivery 2 3 days Chased after 4 days Two e mails as the live chat was down They responded on the next working day apologises given and a writern note to say the Phone would be dispatched the next working day Today received an e mail advising me I had been given a refund and order cancelled The result is they have had my money for 8 days I have not received a phone Customer service non existant their stock would appear to be non existant My lersonal recommendation is to avoid this company buy else where
L

Slow service appalling battery life flickering screen

2-3 business days for delivery is totally untrue The First FAULTY screen wobbling and flickering phone took just under a week to arrive with no tracking notification as promised when ordered so I couldn t stay in to receive it Had to send the phone straight back at a cost of 7 30 and was promised a pristine model as compensation again no tracking email as promised Although the screen is bett-er it is certainly NOT a pristine phone as described on the website AND the screen is still flashing albeit not as badly 24 hours in the main problem is the absolutely TERRIBLE battery life Declining 50 in half an hour - what a joke I think they just fixed the screen inadequately and sent the same phone back
A

Do not buy your phone from this place

Do not buy your phone from this place Got a phone for my son for his birthday Iphone 6S - i to start of it looks like its been thrown on the ground or hit the dents are so bad on the body tried to contact the place with no luck only to discover later that phone doesnt actually work properly at all fron camera not working can not call to or from the phone Waste of money and no service
M

Poor service

Poor service Refused to refund when they broke my phone further
J

Honest reliable service every time

So happy with my new phone

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United States

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