Pianote Reviews

Don t waste your time with this

Don t waste your time with this company Wanted to buy a subscription for a friend s 8 year old daughter Gave them all the information required and have heard nothing back for almost a fortnight Numerous emails with no answer Spend your money on a better company Poor poor service

Will Not Recommend Pianote Online Lessons

I am shocked they do not honor their own words guarantee to refund within 90 days if you email them that you do not like the courses Emailed more than 3 times to 3 of their active email addresses about 1 week now they would not respond nor issue refund Must someone stick to your lessons on your website You will do well to your business integrity to do as you promise Don t just make empty promises in order to make people sign up but fail to reply promptly and refund when someone actually wants to take you up on your words I will not give you a try again and will not recommend because you are quick to collect payment but never like to refund

Still rubbish

So despite being promised that someone would contact me ASAP I am still waiting for any kind of contact What s really annoying is that I was in the middle of an email conversation with someone called Kates who asked me for the person s details that I wanted to buy a package for I replied within 30 seconds giving them the details and am STILL waiting for my invoice so that I can pay it That was on the 30th December How the hell can someone drop out of an email conversation mid-way through and then not reply for over 3 weeks I expect this review will get the usual bog-standard We are so sorry blah blah blah Here s an idea for you all at Pianote when you get a complaint DO SOMETHING ABOUT IT

FAR TOO DIFFICULT TO CONTACT THEM

I got piano lessons this past weekend from a website featuring musora mentors and pianote listings I looked at a few lessons and decided that it was not for me I paid 19 00 for 12 lessons I sent an email to say I wanted to close my subscription on Monday Today is Thursday and I have received no response I made multiple phone calls On one call I left a call- back number but never got a call back I called the number 4 or 5 times since and followed all their directions but each and every call dropped from their end I sent multiple emails to musoramentors com and STILL NOTHING I am wondering if this is ALL A SCAM since it is so difficult to contact anyone or to merely get a response

Do not buy digital products from their

Do not buy digital products from their store I got a confirmation that I purchased their digital product It s also in my account details payment history that I purchased it No download link no instructions on how to download it A few hours has passed and no reply from support It s sad because I bought it as a token of appreciation for all the free resources they give for only to be let down like this You can Download it as soon as you bought it is on the products description Biggest lie ever There is no link that will take me to a download page Absolutely shameful

app does not work

i gave a five star review last year but my exprience has change due to the app does not work and songs are no longer available on the app it is a shame i must write this poor review I am hoping someone at Pianote reads this as their support staff is no help i have pianote for a year I have progressed well completing many courses that are very well done the problem from the beginning is i have major problems with the app it constantly freezes up during videos i have to reboot my ipad the web version works perfectly but the app does not the app and it worked for awhile but the problems persist songs are only available on the web version so it is tough a computer to use at the piano the support group just apologizes they blame users their equipment typical of a poorly run it department even the instructors roll their eyes during videos when answering questions about problems with the answer contact support its a shame because the lessons are worth the time

Great customer service

Great customer service Pianote has a nice product The materials and site are of great quality My experience with customer support was the highlight though I had some billing challenges due to covid and they were very helpful and understanding Such a nice change

Pianote com - Learn piano with joy

Find Pianote com through YouTube Their YouTube videos are only a small part of the vast piano learning experience received through membership As a mature learner everything is explained in an easy to understand manner and within a short time I was rattling off modern songs They provide a good solid foundation whilst making learning fun No gimmicks we all know piano playing will take practice - but Pianote com help you to maximise your learning time building confidence and muscle memory I joined two months ago and cannot believe how much I have progressed I can even talk music talk understanding what I am going on about I cannot recommend them enough If you are unsure look at their YouTube channel then bear in mind that when you go through their learning schedule it is gentle and builds slowly with confidence - and is 100x better than the free YouTube vids I am learning something now that will stay with me for the rest of my life I just wish they existed 30 years ago

Very knowledgeable teachers

Very knowledgeable teachers They get you playing on the first lesson See Pianote on YouTube