Plumbingsuppliesdirect Reviews

Before handing over your money

I order parts from the website given an invoice with tracking number as being delivered 24hrs later I receive an email to say not in stock so if not in stock please adjust you stock levels accordingly to show on website Wasted 24hrs of my time

ignore your emails - cant get through on phone - no customer service

order processed paid - 2 days later they told me out of stock - cancelled order by email 4 times - can only get answer phone if you call - they still sent the order - arrived almost 2 weeks after initial order - they ignore your emails - do not keep you updated - cant get through on phone - wont happen to me again

Wasted 1 week and didn t inform me the

Wasted 1 week and didn t inform me the item I had ordered was out of stock until I enquired a week later after placing my order Totally useless

They have my money but haven t sent my order and are ignoring my messages

Placed an order and was told a couple of days later that they were waiting for some things to come into stock even though it said in stock on the website I asked if I could add some things to the order to be placed in the same parcel they replied very quickly and said I could do that no problem Placed another order asked for an update as to delivery but now they have my money I m now being ignored and I ve still not got my order days later I should have read all the other rubbish reviews and bought from a respectable local company I only ordered online because of the convenience of delivery Be warned UPDATE I started a PayPal claim I also finally managed to speak to someone at a company with a different trading name but who are actually the same business and she told me she would chase the order up They sent one of my orders even though I cancelled it I rejected it as she advised then a week later I still hadn t got my refund I chased her again but at the same time PayPal decided in my favour and refunded me Then two days after that I received a single random pipe fitting in the post I can only think that they were trying to scam me out of a refund by claiming they sent it BEWARE

Never again

Never againScam companyThey sell fake products Bought fire torch rothenberger used it 5 times and stopped ignite Send it back to them and torch disappeared They blame royal mail Spoke with royal mail they said the item been delivered Avoid this fake company

Don t order from this company

Don t order from this company After taking payment I got an email the next day to say the item was not in stock and asked if I wanted a refund I agreed and planned on buying the item elsewhere locally as I needed it sooner rather than later I then received another email from them saying my item was in the post I replied to this email and was ignored for 4 days I was then told again the item was no longer in stock and given a refund 4 days wasted Wish I d read the reviews on here before ordering as I see this is a common theme with this company Avoid at all costs

Honestly JUST DONT USE THEM

Honestly JUST DONT USE THEM Gives fake tracking number so they can take your money Just a scam Don t waste your time emailing them as they won t answer After 2 weeks I ended up getting Paypal to refund me

A test of your patients

This company takes an age to deliver the parcel and even longer to answer the phone When your parcel arrives usually the contents are wrong You need to be a very patient person to shop here