Projectev Reviews

I spoke to a couple of tech assistance

I spoke to a couple of tech assistance and spoke to Jaida The clear and precise instructions made the setup so much clearer and easy to understand Looking forward to using my charger overnight with confidence

Jaida was a very helpful via the portal

Jaida was a very helpful via the portal and I appreciated her calling me to arrange payment and the date of repair Jordan was prompt and efficient and did a great job of fixing the ev charger Thanks to you all

Support to resolve a my unit not charging

I requested support on an issue of not charging and also how to connect my Charger to the internet as my unit was installed in a new build prior to me moving in The support I received with structured diagnosis solved my issue in a relatively short time my working away meant longer time to fix Jordan Tague Was very helpful methodical and resulted in both issues being resolved I am very pleased with the whole support process thank you John

Excellent support provided by Jaida and

Excellent support provided by Jaida and a delight to speak to Very knowledgeable on fixing my problem with connectivity with app charger and my home WiFi It was a pleasure to be able speak to someone so quickly having phoned and spoke directly with an expert Jaida Apex EV charger highly recommend also

User error no judgement just helpful

When I called the call was answered promptly by Jaida who was quick to diagnose my issue and didn t judge me when we realised it was my technical incompetence Instead Jaida very calmly and clearly talked me through the solution and even ended the call saying if I had any more issues just to call back

Jordan rang me back this morning to

Jordan rang me back this morning to help set up our new car chargerHe was very helpful polite and most importantly got my charger up and running Thank you so much Jordan

Excellent and clear support and help

I was having trouble charging my electric vehicle overnight using a Project EV charging point So I reached out to to them using a second request and their response was almost insantaneous Jaida clearly understood the issue and then provided very clear step-by-step instructions which worked perfectly Her instructions should be available on the company s web-site in my opinion In short - excellent service

Helpful quick and effective responses

Helpful quick and informative responses from Jaida-Leigh Esson and for previous issues where an engineer was sent out to diagnose a problem This time was able to tweak a setting to get timed charging working